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No access to support or software downloads

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Newbie

No access to support or software downloads

Hi you all,

 

i´ve got a problem!
When I try to access to software downloads, or even to support, i got the following message:

access denied– Berechtigungen nicht ausreichend

Ihr Web-Account verfügt nicht über die nachstehend aufgeführten erforderlichen Berechtigungen für den Zugriff auf diese Anwendung:

  • Kundendienstzugriff

 

Access Denied - Insufficient Privileges

Your web account does not hold the following required privileges to access this application:

  • Customer Service Access

 

so I tried several times to refesh my account information but it didn´t work!

 

To my account:

academic --> Student --> Formula Studend SAE

 

could someone help me to fix the issue?

 

The problem is that I had reinstalled my Computer and need the access to the software downloads. Also to the license (may I´ve got the data in an email... but not sure). Is the license key also in license management?

 

 

greetz

 

Wolf

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