Not running creo 2.0 student edition though installed successfully on my core to duo 64 bit operating system.

[ptc-5917935]

Not running creo 2.0 student edition though installed successfully on my core to duo 64 bit operating system.

Nothing happens i.e. no any errors or anything message when click on creo parametric 2.0 icon on desktop.

I had installed creo 2.0 student edition as per PTC guideline & also it successfully installed without any error...

my system configuration is:

Processor : intel core to duo E8200 @ 2.66 GHz

RAM : 4 GB

64 bit operating system

Windows 7.0 with service pack 1.0

Kindly guide ASAP

Regards,

Dnyaneshwar

[MarkCheli]

Hi Dnyaneshwar,

Typically this happens when Creo is installed with some kind of anti-virus or other security software enabled. My recommendation would be to do a full uninstall first, then re-install and make sure to do the following...

• Disable all security software temporarily
• Run the installer as an administrator (Right-click, run as administrator)
• Run Creo as an administrator for the first time (after you have installed)

If this does not work please let me know!

[ptc-5917935]

Dear MarkCheli,

Hi.. & Thanks for your reply,

I tried as per your suggestion but still it is not working.

While Installing everthing is going ok, but after clicking on desktop Icon nothing is happening.

nothing means no any message, errors etc. hence didnt getting what is wrong happening?

please guide further..

Regards,

Dnyaneshwar

[MarkCheli]

Hi Dnyaneshwar,

I think the best way to go from here is to do a remote session so that I can more directly take a look. Could you please fill out the form from the link below:

http://www.ptc.com/appserver/wcms/forms/index.jsp?&im_dbkey=142574&icg_dbkey=482

That way we will be able to get in contact with you privately and make arrangements.

[ptc-5917935 · Accepted solution]

Hi MarkCheli,

After updating system drivers online now Creo 2.0 is running well. chill..

But though I would like to fill the form for future reference.

Thanks for your kind support..

Regards,

Dnyaneshwar Maid

[rmartínezcastil]

Hi,

I am having the same problem :

While Installing everthing is going ok, but after clicking on desktop Icon nothing is happening.

nothing means no any message, errors etc. hence didnt getting what is wrong happening?

I would really appreciate your help

Regards,

Reme Martínez

[MarkCheli]

Hi Reme,

Have you tried...

Full uninstall first, then re-install and make sure to do the following...

• Disable all security software temporarily
• Run the installer as an administrator (Right-click, run as administrator)
• Run Creo as an administrator for the first time (after you have installed)

[rmartínezcastil]

YEs i've tried and is is stilll not working

[MarkCheli]

Can you fill out the below Academic Support Form:

http://support.ptc.com/appserver/wcms/forms/index.jsp?&im_dbkey=142574&icg_dbkey=482

This will allow us to get in contact with you more quickly to resolve this issue.

[ptc-6845380]

I'm facing the same problem for Creo 3.0 student edition. I have filled the Academic support form. Please suggest a solution.