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can not open a part and an assembly in creo viewer 2.0

ptc-5074877
1-Newbie
1-Newbie
‎May 02, 2013 07:36 AM
‎May 02, 2013 07:36 AM

can not open a part and an assembly in creo viewer 2.0

1.jpg

When I try to open a part or an assembly , it always show this information as above. Is there anyone know what is the problem and how to solve it? Thanks.

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1 REPLY 1
Curtis_Siebenal
1-Newbie
1-Newbie
(To:ptc-5074877)
‎May 02, 2013 11:03 AM
‎May 02, 2013 11:03 AM

Hi,

Try starting Creo as an administrator (right-click the icon and select "Run as Administrator") a couple of times to make sure that it finishes installing everything, including Product View.

If this doesn't work, please use our Academic Support page to browse resources or submit a support request form.

Regards,

Curtis Siebenaller

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