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exception_access_violation

ptc-6122145
1-Newbie

exception_access_violation

Hi,

I have to use Creo 2.0 for university. Due to this, I downloaded and installed the student version.

While the installation process ran without any problems, Creo does not run right now.

When I try to launch Parametric, it crashes with the error "exception_access_violation".

I have already tried to install the latest graphics driver (Intel HD 4000), but that does not

solve the problem. Furthermore I tried the "enable_opengl_fbo no"-option, unfortunately

the problem is still here (Is the spelling "enable_opengl_fbo no"

correct or have I to write it otherwise?). Is there any solution for that issue?

Kind regards,

Simon Hemmerich

1 ACCEPTED SOLUTION

Accepted Solutions
MarkCheli
6-Contributor
(To:ptc-6122145)

Hi Simon,

Can you please fill out a academic support request?

http://www.ptc.com/appserver/wcms/forms/index.jsp?&im_dbkey=142574&icg_dbkey=482

We should be able to help you afterwords with your license.

View solution in original post

12 REPLIES 12

Simon,

try to add the following option into config.pro file:

graphics win32_gdi

Martin Hanak


Martin Hanák

Martin,

thank you for your fast answer.

I followed your advice, but the problem is still there. Are there any other possibilities?

Simon Hemmerich

Simon,

unfortunatelly I do not know, what is the root of your problem.

It can be:

  • graphics
  • corrupted Creo installation
  • some problem inside Windows

In case of graphics problem PTC recommends set following options inside config.pro.

---

enable_opengl_fbo no

enable_opengl_vbo no

enable_opengl_shader no

graphics win32_gdi

---

enable_opengl_* options have some effect in Creo Parametric 2.0 M090 and higher (I guess)

Martin Hanak


Martin Hanák

Simon,

You may try renaming cache folder (.wf) at C:\users\<User Login>\AppData\Roaming\PTC\ProENGINEER\Wildfire.

Once renamed, try launching Creo.

Note: If you are unable to find AppData folder, please unhide folders.

Which version and datecode of Creo you installed?

You can type %APPDATA% into address field of Windows Explorer to see the contetnts of C:\Users\USER\AppData\Roaming directory.

Martin Hanak


Martin Hanák

First I want to apologize for not answering so long.

I was very busy with exams.

Unfortunaly, none of the given advices solved the problem.

Are there any possibilities left to solve it?

Furthermore, one little question to the PTC employees:

Is it possible to unlock my license, so that I am able

to install Creo on another PC? This would be good because

I need it for university...

Kind regards,

Simon Hemmerich

Simon,

One more trial for you:

1. Right Click on Creo shortcut icon on desktop > Select Properties

2. Move the cursor to end in target path > Add a empty space followed by -g:win32_gdi > Apply > Ok and launch Creo.

Creo.jpg

This has solved my problem of launching.

This parameter has solved my problem too. (Creo 6.0.6 on Windows 10). Thanks!

Simon,

please ask PTC academic support directly. I think that PTC User Community can't help you.

Martin Hanak


Martin Hanák
MarkCheli
6-Contributor
(To:ptc-6122145)

Hi Simon,

Can you please fill out a academic support request?

http://www.ptc.com/appserver/wcms/forms/index.jsp?&im_dbkey=142574&icg_dbkey=482

We should be able to help you afterwords with your license.

Moving the post to Academic Support as Martin suggested.

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