cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

how to fix 'Fatal Error Encountered. A traceback has been written' while saving part file as U3D .

Regular Member

how to fix 'Fatal Error Encountered. A traceback has been written' while saving part file as U3D .

hello,

I am facing a problem while saving my creo model file as a PDF U3D file. image of the error message is as below. I tried changing the values of some options in the configuration file but it didn't helped.

can anyone please help me to figure this out?

error_msg.png

traceback file is as follows.

 

Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 5932.

Main Thread 5932
=====================
0x00007FFBF520075A NULL (NULL:0) (coretools_sh:0x00007FFBF5180000) ( 0x3ed, 0x0, 0x0, 0x0 )
0x00007FF69544B0AD NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x2000, 0x87823d00, 0x2000, 0xf9ddacd8 )
0x00007FF69420E02B NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x4df64138, 0x2000, 0x7b9a85a0, 0x87823d00 )
0x00007FF69420D7F1 NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x7b9a9570, 0x7b9a9570, 0x7, 0x7b9ad430 )
0x00007FF69420E97B NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x0, 0x7b9ac090, 0x87823d00, 0x7b9a9730 )
0x00007FF69420E55F NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x0, 0x7b9a9e60, 0x87823d00, 0x0 )
0x00007FF6940EFD09 NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x87823d00, 0x0, 0x0, 0x39b )
0x00007FF6940F75B4 NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x87823d00, 0x0, 0x7b9ad430, 0x40800042 )
0x00007FF6903ACD59 NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x2, 0x40800042, 0x39b, 0x2 )
0x00007FF6903AC8CC NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x0, 0x0, 0x1, 0x2 )
0x00007FF69238404C NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x0, 0xfcd09a40, 0x7b9adbb0, 0xfcb1f110 )
0x00007FFBF1CEE66E NULL (NULL:0) (libui_sh:0x00007FFBF1A70000) ( 0x1, 0xfcd09a40, 0x7b9adc80, 0x302cbe )
0x00007FFBF1C2CA38 NULL (NULL:0) (libui_sh:0x00007FFBF1A70000) ( 0xfcd09a40, 0x800008, 0xfc7b8e30, 0xfc7b8e30 )
0x00007FF694C9D259 NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x7b9addf0, 0x0, 0x7b9adf90, 0x0 )
0x00007FF694C97A59 NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x0, 0x7b9ae1b0, 0xf9e18c48, 0xffffffff )
0x00007FF6953E4B52 NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x0, 0x0, 0x0, 0x2f )
0x00007FF6953E8154 NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x17, 0x7b9ae1b0, 0x7b9ae100, 0xffffffff )
0x00007FF6953E51F6 NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x0, 0x0, 0x17, 0x2f )
0x00007FF6953F01A7 NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x1, 0xffffffff, 0x7b9ae450, 0x99d3a510 )
0x00007FF6953E9E54 NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FFBF51BE62B NULL (NULL:0) (coretools_sh:0x00007FFBF5180000) ( 0x0, 0x800008, 0x800008, 0x0 )
0x00007FF6953EFF58 NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x0, 0x0, 0x800008, 0x800008 )
0x00007FF692B600CF NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x800008, 0x0, 0x87823d00, 0x20 )
0x00007FF6924ABEE2 NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x0, 0x7b9ae5e0, 0xffffffff, 0x80890b20 )
0x00007FF692374A0D NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x118, 0x2, 0x118, 0x0 )
0x00007FF692393AFB NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x7b9aeaf0, 0x0, 0xfffffffe, 0x8112ae90 )
0x00007FF6923B0E46 NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x91647bc0, 0x0, 0x0, 0x2 )
0x00007FF6923B1757 NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x7b9aecf0, 0x800001, 0xc, 0x80890b20 )
0x00007FF691647ADD NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0xffffffff, 0x0, 0x2, 0xffffffff )
0x00007FF691647049 NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x80890b20, 0x9d260890, 0x7b9af050, 0x800001 )
0x00007FF69238363D NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x7b9af050, 0xf1d61940, 0xf1d61818, 0xfcb1efb0 )
0x00007FFBF1CEE66E NULL (NULL:0) (libui_sh:0x00007FFBF1A70000) ( 0x1, 0xfcd094a0, 0x7b9af120, 0x302cbe )
0x00007FFBF1C2CA38 NULL (NULL:0) (libui_sh:0x00007FFBF1A70000) ( 0xfcd094a0, 0x800001, 0xfc7b8e30, 0xfc7b8e30 )
0x00007FF694C9D259 NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x7b9af290, 0x0, 0x7b9af550, 0x0 )
0x00007FF694C97A59 NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x0, 0x7b9af5a0, 0xf9e18c48, 0xffffffff )
0x00007FF6953E4B52 NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x0, 0xfca845b0, 0xfca845f8, 0x0 )
0x00007FF6953E52A0 NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x0, 0x0, 0x24, 0x0 )
0x00007FF6953F01A7 NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x1, 0xffffffff, 0x7b9af840, 0x99d3a510 )
0x00007FF6953E9E54 NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x7, 0x0, 0x0, 0x0 )
0x00007FFBF51BE62B NULL (NULL:0) (coretools_sh:0x00007FFBF5180000) ( 0x99698210, 0x0, 0x3, 0x9241ecca )
0x00007FF6953EFF58 NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x0, 0x0, 0x9db5fd70, 0x9a165638 )
0x00007FF6923B1329 NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x9db5fd70, 0xf66d2160, 0x0, 0x0 )
0x00007FF6906E199A NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x9db5fd70, 0x2, 0x3, 0x3 )
0x00007FF69685838F NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x1, 0x7b9af950, 0x3, 0x1 )
0x00007FF6968582D8 NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0xf66a430b, 0xa, 0xa, 0x0 )
0x00007FF69032CF80 NULL (NULL:0) (xtop:0x00007FF68F370000) ( 0x9032ce28, 0x7b06c000, 0x0, 0x0 )
0x00007FFC16048102 NULL (NULL:0) (KERNEL32:0x00007FFC16030000) ( 0x160480e0, 0x0, 0x0, 0x0 )