Very interesting. I have noticed this not only on my computer but many people I have helped log on to get the learning connector videos but often sign into this site or support site first.
I have not thought about it in regard to particular pages, but I think the log-on and search functionalities seem to be the biggest problems. I did some quick searches now and navigation and it doesn't seem to be slow at the moment so think it is intermittent. I will pay more attention to if specific pages/functions seem worse than others.
This happens both when I work in the office and remotely. In the office, we have very good connection speeds, Although they vary the download and ping is always very good, and the upload is always outstanding. This is a typical example:
It's on multiple networks, home, work, and when away on business. You can drop selected PTC URLs into a 3rd party site test to see that PTC.com gets lower than normal scores for such a large company... Sometimes the site completely fails. These are hard to pin-point given the nature of the internet, but I see this issue also, as do some 3rd party tests.
I really like how you found a repeatable test that is not subjective to your computer! Although I am not sure I understand the results very well, I was able to repeat this test too on what appears to be the same website performance tester. (I tested to this forum page, although ptc.com would of course be better)
- WebPageTest - Website Performance and Optimization Test
- After further testing, I compared results to other websites, and didn't see substantial differences using this tool, however maybe to someone who better knows how to interpret the results than I do! 🙂
Maybe it's due to using a free account, but that testing site is only using a 9 Mbps connection to test websites. That's a really slow connection.
I'm seeing similar performance numbers for many other websites. Again, I'd take a hard look at your environment.
PTC Community
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