Customer Story: FedEx Express: Meeting SLAs and Driving Productivity with Accurate, Intelligent Service Information
FedEx Express operates the largest airline in terms of freight tons flown and the fourth largest fleet in the world. Managing the service and maintenance operation for a fleet this large moving such high volumes of critical cargo poses enormous challenges, where every minute counts. An Aircraft on Ground (AOG) can spell lost revenue, reduced profitability, and missed service level agreements (SLAs). Accurate and intelligent service information in support of maintenance operations is paramount. During this presentation Jeffrey S. Brown will discuss how critical the technical operations center is, and how leveraging a world-class service information management system helps them quickly troubleshoot and return the aircraft to a serviceable state.