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Customer Story: Leveraging Service to Lead an Industry and Improve Customer Satisfaction

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Customer Story: Leveraging Service to Lead an Industry and Improve Customer Satisfaction

Southwest Airlines is a major U.S. airline operating over 650 Boeing 737’s with each averaging six flights per day. They are an industry leader and are optimizing their service supply chain to increase their fleet uptime, competitive positioning, and profitability. During this presentation Doug Turlip will describe the process they went through to implement a sophisticated Service Parts Management solution on time, on budget, and efficiently. Additionally, Doug will describe how leveraging the tool impacts their overall strategy for service.

Presented by: Doug Turlip, Southwest Airlines

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