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Service Transformation and the Impact of Smart, Connected Products

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Service Transformation and the Impact of Smart, Connected Products

Market forces are transforming manufacturing and playing an important role in the way that service models continue to evolve, from the sale of products and parts to the sale of outcomes. This presentation will discuss the impact the Internet of Things (IoT) and smart, connected products are having on service strategy and the customer experience, highlighting recent industry examples of companies achieving success with service transformation initiatives.

 

Presented by: Steve Morandi, PTC

 

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