Every day you’re reminded to improve service in order to drive more revenue and to exceed customers’ increasing expectations. You are lead to believe smart connected services has real potential to do this. However, with so many service use cases, new business models, and smart connected innovations, it can be overwhelming and challenging to pick your path. How do you focus and provide your team a direction in order to realize your vision?
In this interactive, 90-minute executive session, the presenter leveraged several resources within the room to define how to realize your vision by using guided tools by listening and sharing with peers, and experiencing smart connected services through a hands-on example.
At the end of 90 minutes attendees had:
- Compared their vision to the industry's: Understood how current and desired state compares with the larger smart connected services view
- Designed a view of a smart connected services journey to share with employees
- Prioritized solutions to target first and learned why
