About Error after Installing Creo 2.0 student edition

[ptc-6360605]

I have downloaded the creo 2.0 student edition, after installing when i open software the error is came, fatal error and software is not open ,

please anyone tell me what is the solution or how to fix it?

Foloowing snap shot is the window of that error

[MarkCheli]

Hi Anup Patil,

It does not appear that a snapshow has been included? My recommendation would be to download the most up-to-date version (M110) from the below link and re-install.

https://support.ptc.com/appserver/auth/it/esd/academic.jsp

There was an issue on some computers with version M100 but that should be fixed in this latest release.

Thanks!

[ptc-6399824]

I have installed completed Creo M505 student with no errors,but when the first scense, i taked the screen photo for you to check,I can not access to use. ( as the attchment)

Please help me,

-------------------------------------------------

The trace creation timestamp is: Thu Jul 31 20:27:41 14

The executable build timestamp is: Wed May 14 23:43:16 14

The datecode is: 2014090

The pro machine type is: x86e_win64

The process ID is: 3936

The traceback type is : CRASH

-------------------------------------------------

Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 4352.

Main Thread 4352

[MarkCheli]

Hi,

I'm not sure i'm uderdstanding the problem you are experiencing. Could you please elaborate for me please?

[ptc-6434851]

Have you found the solution? I have the same problem. I appreciate any help

[MarkCheli]

HI Victor,

You can see informaiton on how to fix it below...

https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS156839

If you would like more direct support or you are having trouble with the fix, please submit a support request using the below link...

http://support.ptc.com/appserver/wcms/forms/index.jsp?&im_dbkey=142574&icg_dbkey=482

[MarkCheli · Accepted solution]

Hi All,

For any that may be looking at this post after the fact (such as via a google search), there is an updated solution available.

Please see the post below for more information on this...

http://communities.ptc.com/thread/56357?tstart=0