CREO Parametric 6.0 (Student Version) continuously goes into 'Not Responding' state while opening

[neelbasak08]

Whenever I try to Open an existing file or try to create a new part or assembly by clicking the 'New' or 'Open' tab on the menubar of CREO Parametric 6.0 Student version. It goes into not responding state

Here is a screenshot:

My PC specs are:

Windows 10, i7-4th Gen, NVIDIA GeForce 840M, 8GB RAM,1 TB HDD.

Please help me out in solving this issue, the situation is quite urgent.

Thank you

[Sanath]

@neelbasak08, you can try the below steps and see if that helps you resolve the issue

1. Try to run the application as Administrator
2. Update Graphic Card drivers on the machine
3. Reboot the system
4. Add windows firewall exception for the following Programs - https://www.veritas.com/support/en_US/article.100027250

   1. nmsd.exe<Creo_loadpoint>\CommonFiles\<Datecode>\platform_type\nms

   2. xtop.exe<Creo_loadpoint>\CommonFiles\<Datecode>\platform_type\obj

   3. pro_comm_msg.exe<Creo_loadpoint>\CommonFiles\<Datecode>\platform_type\obj

   4. parametric.exe<Creo_loadpoint>\Parametric\bin

[neelbasak08]

Thank you @Sanath for helping me out. Yes , the steps given by you has resolved my issue.