Can't activate purchased license

[AK_10584883]

Hey! I bought the 1-year student license (PTC Prime 😎 this week, but I can't activate it. License request failes. See screenshot.

What do I do?

[AK_10584883]

PTC Prime 8

[MartinHanak]

Hi,

1.] What Host ID is included inside license file ?

2.] Run ipconfig /all > ip.txt command in Command prompt window and upload ip.txt file.

[AK_10584883]

The host ID don't match

[MartinHanak]

Please send ip.txt file

[AK_10584883]

Is that the notepad-file?

[MartinHanak]

---

@AK_10584883 wrote:

Is that the notepad-file?

---

Hi,

it look like you do not understand me. Just do following steps:

• open Command prompt window
• inside the window type ipconfig /all > ip.txt and press Enter
• the command creates ip.txt file in directory shown in Command prompt window prompt
• ip.txt file is text file ... it can be opened in Notepad

[AK_10584883]

Sorry, I don't get it. I've typed the command and pressed enter but nothing happend.

[MartinHanak]

---

@AK_10584883 wrote:

Sorry, I don't get it. I've typed the command and pressed enter but nothing happend.

---

Hi,

the command created ip.txt file in  directory.

[AK_10584883]

Ok. See the attachments for ip.txt file

[MartinHanak]

---

@AK_10584883 wrote:

Ok. See the attachments for ip.txt file

---

Hi,

1.] ip.txt file does not contain physical address A8-7E-EA-E9-C6-3B (included in license file)

2.] your laptop does not have LAN connector, only WiFi network card is available

Please disable MAC randomization, reboot laptop, generate new ip.txt file and send it to me.

https://support.boingo.com/s/article/How-to-Disable-MAC-Randomization-in-Windows-10

[AK_10584883]

It is turned off.

[MartinHanak]

---

@AK_10584883 wrote:

It is turned off.

---

Hi,

according to https://www.ptc.com/en/support/article/CS68726 article, you can:

Request for a license manually by providing Mathcad product code and physical address of network adapter using web case logger. The license file will be sent via E-mail.

Web case logger URL ... http://support.ptc.com/support/mathcad_supportCenterSingleUser.htm

Send them MAC address of your WiFi network card ... EE-43-84-7D-C6-79

[AK_10584883]

Thank you. I've tried to send a request.

I presume product code is the same as licens key?

And MAC adress the same as host ID?

Attachments shows immediate respond.

[MartinHanak]

---

@AK_10584883 wrote:

Thank you. I've tried to send a request.

I presume product code is the same as licens key?

And MAC adress the same as host ID?

Attachments shows immediate respond.

---

Hi,

it looks like your request was rejected.

Try another method ... send email to academicsupport@ptc.com

Describe your request, add Mac address and the product code.