Can't install Creo 8 - launch setup.exe

YL_10659913 · ‎Jan 04, 2024

Hi Folks,

yesterday I couldn't start Creo 8 on my Windows 11 Surface Pro 8, which I use for university projects. So I tried a few things but as Creo sometimes is a bit wonky, I decided to reinstall it from scratch. It is important that I had it installed before in the exact version (8.0.4.0) I am trying to install now.

As I now try to install it again, I run the setup.exe file as an administrator, but nothing happens. It just creates this error-log in the event viewer:

Name der fehlerhaften Anwendung: setup.exe_Creo, Version: 36.0.2022.13, Zeitstempel: 0x62275bd0
Name des fehlerhaften Moduls: baselibmt.dll, Version: 36.0.2022.13, Zeitstempel: 0x62272100
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00000000000183da
ID des fehlerhaften Prozesses: 0x0x1494
Startzeit der fehlerhaften Anwendung: 0x0x1DA3F40C30203E9
Pfad der fehlerhaften Anwendung: C:\PTCinstall\setup.exe
Pfad des fehlerhaften Moduls: C:\PTCinstall\pim\x86e_win64\baselibmt.dll
Berichtskennung: ae66e482-ef09-497b-affb-46b816cb35fb

so I assume it's got a problem with the baselibmt.dll file. I have really tried anything, got a baselibmt file from a friend which is known to be working, turned off Hyper-V virtualization, updated everything, countless reboots, installed a new .Net Framework, deleted everything that is remotely correlated to PTC or Creo, tried installing it on an external harddrive... nothing works.

I would really appreciate any help at this point.

MartinHanak · ‎Jan 05, 2024

@YL_10659913 wrote:

Hi Folks,

yesterday I couldn't start Creo 8 on my Windows 11 Surface Pro 8, which I use for university projects. So I tried a few things but as Creo sometimes is a bit wonky, I decided to reinstall it from scratch. It is important that I had it installed before in the exact version (8.0.4.0) I am trying to install now.

As I now try to install it again, I run the setup.exe file as an administrator, but nothing happens. It just creates this error-log in the event viewer:

Name der fehlerhaften Anwendung: setup.exe_Creo, Version: 36.0.2022.13, Zeitstempel: 0x62275bd0
Name des fehlerhaften Moduls: baselibmt.dll, Version: 36.0.2022.13, Zeitstempel: 0x62272100
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00000000000183da
ID des fehlerhaften Prozesses: 0x0x1494
Startzeit der fehlerhaften Anwendung: 0x0x1DA3F40C30203E9
Pfad der fehlerhaften Anwendung: C:\PTCinstall\setup.exe
Pfad des fehlerhaften Moduls: C:\PTCinstall\pim\x86e_win64\baselibmt.dll
Berichtskennung: ae66e482-ef09-497b-affb-46b816cb35fb

so I assume it's got a problem with the baselibmt.dll file. I have really tried anything, got a baselibmt file from a friend which is known to be working, turned off Hyper-V virtualization, updated everything, countless reboots, installed a new .Net Framework, deleted everything that is remotely correlated to PTC or Creo, tried installing it on an external harddrive... nothing works.

I would really appreciate any help at this point.

Hi,

I do not think that anybody knows how to resolve your problem. My guess is that the problem was caused by some Windows 11 update.

Immediate solutions?

use different computer
install virtual machine on Surface Pro 8 & install Creo inside it

Note: Uninstalling Creo not a good idea. If it is necessary you can let current installation intact and install another instance into different installation directory.

Martin Hanák

MartinHanak · ‎Jan 05, 2024

Hi,

you can try procedure mentioned in https://community.ptc.com/t5/PTC-Education-Forum/running-setup-exe-does-nothing-Creo-8-0/td-p/793740 by DD_10300911 user, i.e. cleaning some directories before starting setup.exe.

login as Administrator
clean Documents directory
clean %TEMP% directory
start setup.exe

Martin Hanák