Can't install Creo 9.0 for windows11
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Can't install Creo 9.0 for windows11
When I forced shutdown, I found "unnamed" file is running. Maybe this file is setup.exe which I tried to open.
Here is my laptop information.
CPU 13th Gen Intel(R) Core(TM) i7-13700H 2.40 GHz
RAM 32.0 GB
OS window11 home
Thank you for your support.
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I am having the exact same issue and have found no answers. When I attempt to run the "setup.exe" file, a popup appears asking if I will allow the app to make changes. Then, nothing. I checked the windows event logs and found an error, as posted in the picture below. Still no answer. I have tried re-downloading the zip file directly from the website multiple times. I genuinely have no idea what to do.
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@JH_12230187 wrote:
I am having the exact same issue and have found no answers. When I attempt to run the "setup.exe" file, a popup appears asking if I will allow the app to make changes. Then, nothing. I checked the windows event logs and found an error, as posted in the picture below. Still no answer. I have tried re-downloading the zip file directly from the website multiple times. I genuinely have no idea what to do.
Hi,
just to be sure, try removing the space from the directory name. Then run setup.exe again
- for example: change C:\Creo Setup to C:\Creo_Setup
Martin Hanák
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I sincerely appreciate your help, and I actually JUST tried this. Still no dice, even after deleting all files, redownloading the zip file, extracting into the newly named PTC_install file, right click run as admin, nothing. I get the popup asking if I would like to let the ap make changes, I say yes, I get the little blue circle cursor for a few seconds and poof.
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@JH_12230187 wrote:
I sincerely appreciate your help, and I actually JUST tried this. Still no dice, even after deleting all files, redownloading the zip file, extracting into the newly named PTC_install file, right click run as admin, nothing. I get the popup asking if I would like to let the ap make changes, I say yes, I get the little blue circle cursor for a few seconds and poof.
Hi,
just to be sure ... what do you do when zip file download is finished?
Do you doubleclick zip file and run setup.exe from inside the zip file?
-OR
Do you unpack zip file into new directory and run setup.exe from this directory?
Martin Hanák
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Once I download the zip file from the website, I extract the files into that new folder in the C drive, and then go into that new file, right-click on the setup.exe file, and run as administrator. I really don't understand what is going on, as I am not even getting an error message. I have gone into the windows event viewer, and got the following error code:
Faulting application name: setup.exe_Creo, version: 37.0.2022.72, time stamp: 0x62555a35
Faulting module name: baselibmt.dll, version: 37.0.2022.72, time stamp: 0x624c4ccc
Exception code: 0xc0000005
Fault offset: 0x0000000000018a9a
Faulting process id: 0x4138
Faulting application start time: 0x1DB2BA1521AB3BF
Faulting application path: C:\PTC_install\setup.exe
Faulting module path: C:\PTC_install\pim\x86e_win64\baselibmt.dll
Report Id: f9dde179-952d-48c2-81ca-c0aedc244922
Faulting package full name:
Faulting package-relative application ID:
I am not nearly knowledgeable enough to know what any of that means, and am at a bit of an impasse.
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Hi,
which language version of Windows do you have installed? Is it English version?
Martin Hanák
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Okay, FINALLY I made some progress.
I ended up opening my task manager, and disabling some non-essential startup features such as Windows Mobile, Onedrive, and some other stuff. I disabled everything I could from startup, and when I went to run the program again (right click, run as admin) It FINALLY worked. After some tabs of information, licensing, and downloading a compatible version of java, I now have Creo Parametric on my laptop. Thank you everyone, I appreciate the help.
What ended up sending me on that path was chatgpt, so if you can- use it!
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@JH_12230187 wrote:
Okay, FINALLY I made some progress.
I ended up opening my task manager, and disabling some non-essential startup features such as Windows Mobile, Onedrive, and some other stuff. I disabled everything I could from startup, and when I went to run the program again (right click, run as admin) It FINALLY worked. After some tabs of information, licensing, and downloading a compatible version of java, I now have Creo Parametric on my laptop. Thank you everyone, I appreciate the help.
What ended up sending me on that path was chatgpt, so if you can- use it!
Hi,
what did you ask chatgpt?
Martin Hanák
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I showed it screenshots of the error screen in the windows event viewer. From there it gave me a bunch of possibilities, but the aforementioned process is what finally enabled me to install the software. This was a very.... enlightening experience.
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Same issue:
- "Creo 9.0 setup file not opening": https://community.ptc.com/t5/PTC-Education-Forum/Creo-9-0-setup-file-not-opening/td-p/901463
- "Installation problem with creo parametric 9.0 student edition": https://community.ptc.com/t5/PTC-Education-Forum/installation-problem-with-creo-parametric-9-0-student-edition/td-p/936769
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