Cant Acces Mathcad Prime 8.0 from home

[MN_10766417]

Hi

Im a student at a University. Our Mathcad license is network(IP?) based, which means i need to be on a VPN given to me by my university. However while being on the VPN and following every step in the installation guide it doesnt seem to work. I've even checked my IP while being on the VPN to make sure there wasn't any problems with it. Ive attached a picture of the VPN and the license status. I hope someone can help me with this. 

[VladimirN]

Articles:

• "[Knowledge Hub] Working remotely with Creo / Mathcad": https://www.ptc.com/en/support/article/CS322270
• "How to access Flexnet based PTC products via VPN": https://www.ptc.com/en/support/article/CS119513

[VladimirN]

Articles:

• "[Knowledge Hub] Working remotely with Creo / Mathcad": https://www.ptc.com/en/support/article/CS322270
• "How to access Flexnet based PTC products via VPN": https://www.ptc.com/en/support/article/CS119513

[MartinHanak]

Hi,

OP is student. He/she does not have access to PTC articles.

[MartinHanak · Accepted solution]

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@MN_10766417 wrote:

Hi

Im a student at a University. Our Mathcad license is network(IP?) based, which means i need to be on a VPN given to me by my university. However while being on the VPN and following every step in the installation guide it doesnt seem to work. I've even checked my IP while being on the VPN to make sure there wasn't any problems with it. Ive attached a picture of the VPN and the license status. I hope someone can help me with this. 

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Hi,

you entered wrong information into Server field.

You have to know server name and server IP address.

Option 1.]

Enter IP address instead of my XXXXX

If it resolves your problem then you do not have to use following option.

Option 2.]

Add following line at the end of C:\Windows\System32\drivers\etc\hosts file

server IP address   server name

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Enter server name instead of my XXXXX