Solved: Re: Creo 2.0 Parametric Fatal Error encountered

B_ · ‎Mar 29, 2014

Hi there, I've been having a big problem trying to open creo on my laptop. I managed to install creo without a hassle, however when I try to open it, a window suddenly pops up that says:

Please help? i've tried re-installing Creo but this error still occurs.

My laptop Model: Inspiron 7520

Running on : Windows Home 7 Premium 64-bit (is it because of my operating system?)

Processor: Intel(R) Core(TM) i7-3612QM CPU @ 2.10GHz (8 CPUs), ~2.1GHz

Memory: 6144MB (6GB) RAM

If it's my operating system, do you think updating it to say Windows 8, will allow me to run Creo 2.0? Will updating it affect the fact that I have a locked license?

Any help would be much appreciated!

MarkCheli · ‎Aug 28, 2014

Hi,

For any of those that may be looking at this post after the fact, an updated fix is available. Please see the below post for more information.

http://communities.ptc.com/thread/56357?tstart=0

View solution in original post

MarkCheli · ‎Mar 31, 2014

Hi Bridget,

For this issue I think it would be best if we were to takea direct look at that traceback log that was created. Could you please send an email to - and include the file that is being referred to in the error messsage?

Please let me know if you have any questions!

MarkCheli · ‎Aug 28, 2014

Hi,

For any of those that may be looking at this post after the fact, an updated fix is available. Please see the below post for more information.

http://communities.ptc.com/thread/56357?tstart=0

ptc-5739262 · ‎Aug 29, 2014

Hi

I also have problems with my version of creo; here is my traceback

-------------------------------------------------

The trace creation timestamp is: Fri Aug 29 23:32:51 14

The executable build timestamp is: Fri Feb 28 17:14:53 14

The datecode is: 2014000

The pro machine type is: i486_nt

The process ID is: 2092

The traceback type is : CRASH

-------------------------------------------------

Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 2040.

Main Thread 2040

=====================

ERROR: Module information could not be found, GetLastError: 1114 (Address: 00000000)

0x11FBF44C NULL (NULL:0) (ig4icd32:0x11E20000) ( 0x17c31228, 0x17c31228, 0x17e1bc10, 0x80bdac )

0x069F3E61 NULL (NULL:0) (xtop:0x012F0000) ( 0x17c31228, 0x17c31228, 0x3df, 0x80bdc4 )

0x069864AB NULL (NULL:0) (xtop:0x012F0000) ( 0x3df, 0x1fd, 0x0, 0x17e1bc10 )

0x0698667D NULL (NULL:0) (xtop:0x012F0000) ( 0x17e1bc10, 0x6773119e, 0x4022dcc4, 0xf5814fd6 )

0x069904F4 NULL (NULL:0) (xtop:0x012F0000) ( 0x17e1bc10, 0x0, 0x0, 0x3df )

0x62E38C8F NULL (NULL:0) (libui_sh:0x62D90000) ( 0x40293d, 0x0, 0x0, 0x3df )

0x62EF73F0 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x40293d, 0x0, 0x0, 0x3df )

0x62DDF994 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x402929, 0x40293d, 0x80bfc0, 0x40293d )

0x62EF78B1 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x5, 0x80bfc0, 0x40293d, 0x2e8 )

0x62E69386 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x40293d, 0x8f9, 0x80c050, 0x8f9 )

0x62E3954D NULL (NULL:0) (libui_sh:0x62D90000) ( 0x40293d, 0x8f9, 0x80c050, 0x40293d )

0x62EF5162 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x40293d, 0x8f9, 0x80c050, 0x80c068 )

0x62EFDACB NULL (NULL:0) (libui_sh:0x62D90000) ( 0x40293d, 0x8f9, 0x80c0e4, 0x86c )

0x62E68755 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x40293d, 0x86c, 0x80c1bc, 0x86c )

0x62E3954D NULL (NULL:0) (libui_sh:0x62D90000) ( 0x40293d, 0x86c, 0x80c1bc, 0x80c1bc )

0x62EF5162 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x40293d, 0x86c, 0x80c1bc, 0x80c1e0 )

0x62EFDA4C NULL (NULL:0) (libui_sh:0x62D90000) ( 0x40293d, 0x86c, 0x80c1bc, 0x62fb74ec )

0x62D959DC NULL (NULL:0) (libui_sh:0x62D90000) ( 0x80c264, 0x17d3d468, 0x175a3808, 0x0 )

0x63E8E430 NULL (NULL:0) (coretools_sh:0x63E00000) ( 0x62fb74ec, 0x80c1e0, 0x2, 0x62d958d0 )

0x62D95A86 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x17d3d468, 0x17d3d480, 0x86c, 0x80c25c )

0x62D99A48 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x17d3d468, 0x17d3d480, 0x86c, 0x3df )

0x02A4514A NULL (NULL:0) (xtop:0x012F0000) ( 0x17d3d468, 0x175a3808, 0x0, 0x80c2e8 )

0x02A45239 NULL (NULL:0) (xtop:0x012F0000) ( 0x144bd2b0, 0xffd7e08, 0x175a3808, 0x0 )

0x02A4268E NULL (NULL:0) (xtop:0x012F0000) ( 0x144bd2b0, 0xffd7e08, 0x2a45220, 0x0 )

0x02A547A3 NULL (NULL:0) (xtop:0x012F0000) ( 0x17d3d468, 0x179f6168, 0x1fd, 0x3df )

0x62EE4520 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x402929, 0x6, 0x0, 0x0 )

0x62EE46F6 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x402929, 0x6, 0xffffffff, 0x402929 )

0x62DE1FE1 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x402929, 0x0, 0x0, 0x3df )

0x62EF73F0 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x402929, 0x0, 0x0, 0x3df )

0x62DF581F NULL (NULL:0) (libui_sh:0x62D90000) ( 0x0, 0x0, 0x3df, 0x1fd )

0x62DF74DA NULL (NULL:0) (libui_sh:0x62D90000) ( 0x40294f, 0x1, 0x140e7950, 0x3df )

0x62DF80AA NULL (NULL:0) (libui_sh:0x62D90000) ( 0x40294f, 0x1, 0x0, 0x0 )

0x62DF8566 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x40294f, 0x0, 0x0, 0x3df )

0x62EF73F0 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x40294f, 0x0, 0x0, 0x3df )

0x62E4DC2A NULL (NULL:0) (libui_sh:0x62D90000) ( 0x402942, 0x0, 0x0, 0x3df )

0x62E4DE4B NULL (NULL:0) (libui_sh:0x62D90000) ( 0x402942, 0x0, 0x0, 0x3df )

0x62EF73F0 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x402942, 0x0, 0x0, 0x3df )

0x62E4DD06 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x102982, 0xc1, 0x0, 0x3df )

0x62E4DE4B NULL (NULL:0) (libui_sh:0x62D90000) ( 0x102982, 0xc1, 0x0, 0x3df )

0x62EF73F0 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x102982, 0xc1, 0x0, 0x3df )

0x62E4DD06 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x10297f, 0x0, 0x0, 0x4a0 )

0x62E4DE4B NULL (NULL:0) (libui_sh:0x62D90000) ( 0x10297f, 0x0, 0x0, 0x4a0 )

0x62EF73F0 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x10297f, 0x0, 0x0, 0x4a0 )

0x62E4DC2A NULL (NULL:0) (libui_sh:0x62D90000) ( 0x102984, 0x0, 0x0, 0x4a0 )

0x62E4DE4B NULL (NULL:0) (libui_sh:0x62D90000) ( 0x102984, 0x0, 0x0, 0x4a0 )

0x62EF73F0 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x102984, 0x0, 0x0, 0x4a0 )

0x62E4DD06 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x102988, 0x4, 0x0, 0x4a0 )

0x62E4DE4B NULL (NULL:0) (libui_sh:0x62D90000) ( 0x102988, 0x4, 0x0, 0x4a0 )

0x62EF73F0 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x102988, 0x4, 0x0, 0x4a0 )

0x62E4DC2A NULL (NULL:0) (libui_sh:0x62D90000) ( 0x602a2b, 0x0, 0x0, 0x4a8 )

0x62E4DE4B NULL (NULL:0) (libui_sh:0x62D90000) ( 0x602a2b, 0x0, 0x0, 0x4a8 )

0x62EF73F0 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x602a2b, 0x0, 0x0, 0x4a8 )

0x62E4DD06 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x502a33, 0x0, 0x0, 0x4a8 )

0x62E4DE4B NULL (NULL:0) (libui_sh:0x62D90000) ( 0x502a33, 0x0, 0x0, 0x4a8 )

0x62EF73F0 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x502a33, 0x0, 0x0, 0x4a8 )

0x62DF581F NULL (NULL:0) (libui_sh:0x62D90000) ( 0x0, 0x0, 0x4a8, 0x21e )

0x62DF74DA NULL (NULL:0) (libui_sh:0x62D90000) ( 0x502a35, 0x1, 0x140e72c0, 0x4a8 )

0x62DF80AA NULL (NULL:0) (libui_sh:0x62D90000) ( 0x502a35, 0x1, 0x0, 0x0 )

0x62DF8566 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x502a35, 0x0, 0x0, 0x4a8 )

0x62EF73F0 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x502a35, 0x0, 0x0, 0x4a8 )

0x62E4DD06 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x602a19, 0x0, 0x0, 0x4a8 )

0x62E4DE4B NULL (NULL:0) (libui_sh:0x62D90000) ( 0x602a19, 0x0, 0x0, 0x4a8 )

0x62EF73F0 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x602a19, 0x0, 0x0, 0x4a8 )

0x62E4DD06 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x602a3f, 0x0, 0x6d, 0x4a8 )

0x62E4DE4B NULL (NULL:0) (libui_sh:0x62D90000) ( 0x602a3f, 0x0, 0x6d, 0x4a8 )

0x62EF73F0 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x602a3f, 0x0, 0x6d, 0x4a8 )

0x62E4DD06 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x2029a1, 0x0, 0x1d, 0x4a8 )

0x62E4DE4B NULL (NULL:0) (libui_sh:0x62D90000) ( 0x2029a1, 0x0, 0x1d, 0x4a8 )

0x62EF73F0 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x2029a1, 0x0, 0x1d, 0x4a8 )

0x62E4DD06 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x5029d7, 0x0, 0x0, 0x4a8 )

0x62E4DE4B NULL (NULL:0) (libui_sh:0x62D90000) ( 0x5029d7, 0x0, 0x0, 0x4a8 )

0x62EF73F0 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x5029d7, 0x0, 0x0, 0x4a8 )

0x62DF581F NULL (NULL:0) (libui_sh:0x62D90000) ( 0x0, 0x0, 0x4a8, 0x2a8 )

0x62DF74DA NULL (NULL:0) (libui_sh:0x62D90000) ( 0x5029c9, 0x1, 0x140e70e0, 0x4a8 )

0x62DF80AA NULL (NULL:0) (libui_sh:0x62D90000) ( 0x5029c9, 0x1, 0x0, 0x0 )

0x62DF8566 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x5029c9, 0x0, 0x0, 0x4a8 )

0x62EF73F0 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x5029c9, 0x0, 0x20, 0x4a8 )

0x62E4DD06 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x202a14, 0x0, 0x0, 0x4a8 )

0x62E4DE4B NULL (NULL:0) (libui_sh:0x62D90000) ( 0x202a14, 0x0, 0x0, 0x4a8 )

0x62EF73F0 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x202a14, 0x0, 0x0, 0x4a8 )

0x62DF581F NULL (NULL:0) (libui_sh:0x62D90000) ( 0x0, 0x0, 0x4a8, 0x2c8 )

0x62DF74DA NULL (NULL:0) (libui_sh:0x62D90000) ( 0x202a15, 0x1, 0x140e6de0, 0x4a8 )

0x62DF80AA NULL (NULL:0) (libui_sh:0x62D90000) ( 0x202a15, 0x1, 0x0, 0x0 )

0x62DF8566 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x202a15, 0x0, 0x0, 0x4a8 )

0x62EF73F0 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x202a15, 0x4, 0x4, 0x4a8 )

0x62DF581F NULL (NULL:0) (libui_sh:0x62D90000) ( 0x4, 0x4, 0x4a8, 0x2c8 )

0x62DF74DA NULL (NULL:0) (libui_sh:0x62D90000) ( 0x3029ef, 0x1, 0x140e6ed0, 0x4a8 )

0x62DF80AA NULL (NULL:0) (libui_sh:0x62D90000) ( 0x3029ef, 0x1, 0x4, 0x4 )

0x62DF8126 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x3029ef, 0x1, 0x4, 0x4 )

0x62DD2EAF NULL (NULL:0) (libui_sh:0x62D90000) ( 0x0, 0x80dd78, 0x3029ef, 0xf9 )

0x62DD634F NULL (NULL:0) (libui_sh:0x62D90000) ( 0x3029ef, 0x4, 0x4, 0x4a8 )

0x62DDA757 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x0, 0x7d2, 0x3029ef, 0x0 )

0x62DDB363 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x3029ef, 0x7d2, 0x80deb0, 0x80deb0 )

0x62EF5162 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x3029ef, 0x7d2, 0x80deb0, 0x80ded4 )

0x62EFDA4C NULL (NULL:0) (libui_sh:0x62D90000) ( 0x3029ef, 0x7d2, 0x80deb0, 0x62fb74ec )

0x62D959DC NULL (NULL:0) (libui_sh:0x62D90000) ( 0x80df60, 0x80e208, 0x4b0, 0x300 )

0x63E8E430 NULL (NULL:0) (coretools_sh:0x63E00000) ( 0x62fb74ec, 0x80ded4, 0x2, 0x62d958d0 )

0x62D95A86 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x80e208, 0x80e208, 0x7d2, 0x80df50 )

0x62D99A48 NULL (NULL:0) (libui_sh:0x62D90000) ( 0x80e208, 0x80e208, 0x7d2, 0xffff8000 )

0x02A4DEDE NULL (NULL:0) (xtop:0x012F0000) ( 0x80e208, 0x1, 0x9ce79f0, 0x2 )

0x02A6EF06 NULL (NULL:0) (xtop:0x012F0000) ( 0x80e258, 0x0, 0x1, 0x1 )

0x63E8E430 NULL (NULL:0) (coretools_sh:0x63E00000) ( 0x9ce79f0, 0x80e258, 0x2, 0x2a6ea00 )

0x02A6F551 NULL (NULL:0) (xtop:0x012F0000) ( 0x80e2d8, 0x1, 0xffffffff, 0x0 )

0x042EA170 NULL (NULL:0) (xtop:0x012F0000) ( 0x1, 0xa4496fc, 0x2, 0x2 )

0x07430DD3 NULL (NULL:0) (xtop:0x012F0000) ( 0x2, 0xa233398, 0xa233100, 0x2 )

0x074231CE NULL (NULL:0) (xtop:0x012F0000) ( 0x4, 0xbf65460, 0x1, 0x80fa34 )

0x0741F1E8 NULL (NULL:0) (xtop:0x012F0000) ( 0x4, 0xbf65460, 0x1, 0x4 )

0x0741F3F9 NULL (NULL:0) (xtop:0x012F0000) ( 0x4, 0xbf65460, 0xc279ca8, 0x95378c )

0x065AC6DB NULL (NULL:0) (xtop:0x012F0000) ( 0x12f0000, 0x0, 0x95378c, 0xa )

0x02251112 NULL (NULL:0) (xtop:0x012F0000) ( 0x7ffd9000, 0x80fb2c, 0x77d437eb, 0x7ffd9000 )

0x7616EE1C NULL (NULL:0) (kernel32:0x76120000) ( 0x7ffd9000, 0x7743f9d9, 0x0, 0x0 )

0x77D437EB NULL (NULL:0) (ntdll:0x77CE0000) ( 0x225129c, 0x7ffd9000, 0x0, 0x0 )

Thread 3576

=====================

0x77D270F4 NULL (NULL:0) (ntdll:0x77CE0000) ( 0x264, 0x1f4, 0x0, 0x7616c370 )

0x7616C3D3 NULL (NULL:0) (kernel32:0x76120000) ( 0x264, 0x1f4, 0x0, 0xe4cfab8 )

0x7616C382 NULL (NULL:0) (kernel32:0x76120000) ( 0x264, 0x1f4, 0xe1c560, 0xe1c528 )

0x66E68470 NULL (NULL:0) (asyncoremt:0x66E40000) ( 0xe1c528, 0xe1c560, 0xe7f7f0, 0xe1c6b0 )

0x66E64F9B NULL (NULL:0) (asyncoremt:0x66E40000) ( 0xe1c560, 0x0, 0x0, 0xda20e58 )

0x66E63065 NULL (NULL:0) (asyncoremt:0x66E40000) ( 0xe1c560, 0x732ab1c4, 0x0, 0x0 )

0x648DC6DE NULL (NULL:0) (MSVCR100:0x64880000) ( 0x0, 0xe4cfb50, 0x7616ee1c, 0xda20e58 )

0x648DC788 NULL (NULL:0) (MSVCR100:0x64880000) ( 0xda20e58, 0xe4cfb90, 0x77d437eb, 0xda20e58 )

0x7616EE1C NULL (NULL:0) (kernel32:0x76120000) ( 0xda20e58, 0x798ff965, 0x0, 0x0 )

0x77D437EB NULL (NULL:0) (ntdll:0x77CE0000) ( 0x648dc724, 0xda20e58, 0x0, 0x0 )

Thread 3164

=====================

0x77D270F4 NULL (NULL:0) (ntdll:0x77CE0000) ( 0xed0f5c0, 0xed0f634, 0x0, 0xffffffff )

0x7616BE2E NULL (NULL:0) (kernel32:0x76120000) ( 0x4, 0x7ffd9000, 0x0, 0xffffffff )

0x66E45FB1 NULL (NULL:0) (asyncoremt:0x66E40000) ( 0xed0f6c4, 0x10, 0xed0f788, 0xffffffff )

0x66E460B3 NULL (NULL:0) (asyncoremt:0x66E40000) ( 0xda21080, 0xed0f6c4, 0x10, 0xed0f788 )

0x66E46224 NULL (NULL:0) (asyncoremt:0x66E40000) ( 0xffffffff, 0xffffffff, 0x1, 0xe1c5a0 )

0x66E68204 NULL (NULL:0) (asyncoremt:0x66E40000) ( 0xe1c5a0, 0xe1c670, 0xe7f7f0, 0xe1d0e0 )

0x66E64F9B NULL (NULL:0) (asyncoremt:0x66E40000) ( 0xe1c670, 0x0, 0x0, 0xda21298 )

0x66E63065 NULL (NULL:0) (asyncoremt:0x66E40000) ( 0xe1c670, 0x73b6b284, 0x0, 0x0 )

0x648DC6DE NULL (NULL:0) (MSVCR100:0x64880000) ( 0x0, 0xed0f890, 0x7616ee1c, 0xda21298 )

0x648DC788 NULL (NULL:0) (MSVCR100:0x64880000) ( 0xda21298, 0xed0f8d0, 0x77d437eb, 0xda21298 )

0x7616EE1C NULL (NULL:0) (kernel32:0x76120000) ( 0xda21298, 0x7913fa25, 0x0, 0x0 )

0x77D437EB NULL (NULL:0) (ntdll:0x77CE0000) ( 0x648dc724, 0xda21298, 0x0, 0x0 )

Thread 880

=====================

0x77D270F4 NULL (NULL:0) (ntdll:0x77CE0000) ( 0xf5cf55c, 0xf5cf5d0, 0x0, 0xffffffff )

0x7616BE2E NULL (NULL:0) (kernel32:0x76120000) ( 0x4, 0x7ffd9000, 0x0, 0xffffffff )

0x66E45FB1 NULL (NULL:0) (asyncoremt:0x66E40000) ( 0xf5cf660, 0x10, 0xf5cf724, 0xffffffff )

0x66E460B3 NULL (NULL:0) (asyncoremt:0x66E40000) ( 0xda41a68, 0xf5cf660, 0x10, 0xf5cf724 )

0x66E46224 NULL (NULL:0) (asyncoremt:0x66E40000) ( 0xffffffff, 0xffffffff, 0x1, 0xe1c938 )

0x66E68718 NULL (NULL:0) (asyncoremt:0x66E40000) ( 0xe1cfc0, 0x0, 0xe1d368, 0xe1d0a0 )

0x66E63DCC NULL (NULL:0) (asyncoremt:0x66E40000) ( 0x1, 0xe1d0a0, 0xda13190, 0xe1cfc0 )

0x66E637AE NULL (NULL:0) (asyncoremt:0x66E40000) ( 0xe1cfc0, 0xe1d0a0, 0xe7f7f0, 0xe1d368 )

0x66E64F9B NULL (NULL:0) (asyncoremt:0x66E40000) ( 0xe1d0a0, 0x0, 0x0, 0xda41c80 )

0x66E63065 NULL (NULL:0) (asyncoremt:0x66E40000) ( 0xe1d0a0, 0x723ab2c4, 0x0, 0x0 )

0x648DC6DE NULL (NULL:0) (MSVCR100:0x64880000) ( 0x0, 0xf5cf850, 0x7616ee1c, 0xda41c80 )

0x648DC788 NULL (NULL:0) (MSVCR100:0x64880000) ( 0xda41c80, 0xf5cf890, 0x77d437eb, 0xda41c80 )

0x7616EE1C NULL (NULL:0) (kernel32:0x76120000) ( 0xda41c80, 0x789ffa65, 0x0, 0x0 )

0x77D437EB NULL (NULL:0) (ntdll:0x77CE0000) ( 0x648dc724, 0xda41c80, 0x0, 0x0 )

Thread 1380

=====================

0x77D270F4 NULL (NULL:0) (ntdll:0x77CE0000) ( 0xfd9edd8, 0xfd9ee4c, 0x0, 0x5 )

0x7616BE2E NULL (NULL:0) (kernel32:0x76120000) ( 0x2, 0x7ffd9000, 0x0, 0x5 )

0x7616BE9C NULL (NULL:0) (kernel32:0x76120000) ( 0x2, 0xdbbe550, 0x0, 0x5 )

0x63F40F90 NULL (NULL:0) (baselibmt:0x63F30000) ( 0x0, 0x0, 0x7530, 0x0 )

0x63F41AD5 NULL (NULL:0) (baselibmt:0x63F30000) ( 0x7fffffff, 0x0, 0x0, 0x2710 )

0x06779143 NULL (NULL:0) (xtop:0x012F0000) ( 0xc3d950, 0x72bfb294, 0x0, 0x0 )

0x648DC6DE NULL (NULL:0) (MSVCR100:0x64880000) ( 0x0, 0xfd9f880, 0x7616ee1c, 0xda46028 )

0x648DC788 NULL (NULL:0) (MSVCR100:0x64880000) ( 0xda46028, 0xfd9f8c0, 0x77d437eb, 0xda46028 )

0x7616EE1C NULL (NULL:0) (kernel32:0x76120000) ( 0xda46028, 0x781afa35, 0x0, 0x0 )

0x77D437EB NULL (NULL:0) (ntdll:0x77CE0000) ( 0x648dc724, 0xda46028, 0x0, 0x0 )

Thread 2684

=====================

0x77D270F4 NULL (NULL:0) (ntdll:0x77CE0000) ( 0x0, 0x10befed0, 0x77d437eb, 0x9c0750 )

0x7616EE1C NULL (NULL:0) (kernel32:0x76120000) ( 0x9c0750, 0x677dfc25, 0x0, 0x0 )

0x77D437EB NULL (NULL:0) (ntdll:0x77CE0000) ( 0x77d0fd0d, 0x9c0750, 0x0, 0x0 )

Thread 3760

=====================

0x77D270F4 NULL (NULL:0) (ntdll:0x77CE0000) ( 0x1161fa80, 0x1161faf4, 0x0, 0xffffffff )

0x7616BE2E NULL (NULL:0) (kernel32:0x76120000) ( 0x2, 0x7ffd9000, 0x0, 0xffffffff )

0x7616BE9C NULL (NULL:0) (kernel32:0x76120000) ( 0x2, 0x1161fb54, 0x0, 0xffffffff )

0x065A9658 NULL (NULL:0) (xtop:0x012F0000) ( 0x0, 0x1161fba8, 0x77d437eb, 0x0 )

0x7616EE1C NULL (NULL:0) (kernel32:0x76120000) ( 0x0, 0x66a2f95d, 0x0, 0x0 )

0x77D437EB NULL (NULL:0) (ntdll:0x77CE0000) ( 0x65a9610, 0x0, 0x0, 0x0 )

Thread 1312

=====================

0x77D270F4 NULL (NULL:0) (ntdll:0x77CE0000) ( 0x48c, 0xffffffff, 0x0, 0xda13190 )

0x7616C3D3 NULL (NULL:0) (kernel32:0x76120000) ( 0x48c, 0xffffffff, 0x0, 0x1349feb4 )

0x7616C382 NULL (NULL:0) (kernel32:0x76120000) ( 0x48c, 0xffffffff, 0x1349fee4, 0x66e65075 )

0x63F4AE87 NULL (NULL:0) (baselibmt:0x63F30000) ( 0xffffffff, 0xe21470, 0xe7f7f0, 0xe214b0 )

0x66E65075 NULL (NULL:0) (asyncoremt:0x66E40000) ( 0x1e1ab60, 0x0, 0x0, 0xda46028 )

0x66E63065 NULL (NULL:0) (asyncoremt:0x66E40000) ( 0xe21470, 0x6e2fb5c8, 0x0, 0x0 )

0x648DC6DE NULL (NULL:0) (MSVCR100:0x64880000) ( 0x0, 0x1349ff4c, 0x7616ee1c, 0xda46028 )

0x648DC788 NULL (NULL:0) (MSVCR100:0x64880000) ( 0xda46028, 0x1349ff8c, 0x77d437eb, 0xda46028 )

0x7616EE1C NULL (NULL:0) (kernel32:0x76120000) ( 0xda46028, 0x648afd79, 0x0, 0x0 )

0x77D437EB NULL (NULL:0) (ntdll:0x77CE0000) ( 0x648dc724, 0xda46028, 0x0, 0x0 )

Thread 2900

=====================

0x77D270F4 NULL (NULL:0) (ntdll:0x77CE0000) ( 0x530, 0xffffffff, 0x0, 0x0 )

0x7616C3D3 NULL (NULL:0) (kernel32:0x76120000) ( 0x530, 0xffffffff, 0x0, 0x151fed04 )

0x7616C382 NULL (NULL:0) (kernel32:0x76120000) ( 0x530, 0xffffffff, 0x151ffd84, 0x67d347e )

0x63F4AE87 NULL (NULL:0) (baselibmt:0x63F30000) ( 0xffffffff, 0x6864ec65, 0x0, 0xdae6920 )

0x067D347E NULL (NULL:0) (xtop:0x012F0000) ( 0x6864ec25, 0xdae6920, 0x64000ddc, 0x0 )

0x067D579A NULL (NULL:0) (xtop:0x012F0000) ( 0xdae6920, 0x63fed8f6, 0x0, 0x0 )

0x63FE9236 NULL (NULL:0) (baselibmt:0x63F30000) ( 0xc3da30, 0x6879b488, 0x0, 0x0 )

0x648DC6DE NULL (NULL:0) (MSVCR100:0x64880000) ( 0x0, 0x151ffe8c, 0x7616ee1c, 0x13a76008 )

0x648DC788 NULL (NULL:0) (MSVCR100:0x64880000) ( 0x13a76008, 0x151ffecc, 0x77d437eb, 0x13a76008 )

0x7616EE1C NULL (NULL:0) (kernel32:0x76120000) ( 0x13a76008, 0x62dcfc39, 0x0, 0x0 )

0x77D437EB NULL (NULL:0) (ntdll:0x77CE0000) ( 0x648dc724, 0x13a76008, 0x0, 0x0 )

Thread 108

=====================

0x77D270F4 NULL (NULL:0) (ntdll:0x77CE0000) ( 0x520, 0xffffffff, 0x0, 0x138f22a8 )

0x7616C3D3 NULL (NULL:0) (kernel32:0x76120000) ( 0x520, 0xffffffff, 0x0, 0x15aef7dc )

0x7616C382 NULL (NULL:0) (kernel32:0x76120000) ( 0x520, 0xffffffff, 0xdbae600, 0x1 )

0x63FEA863 NULL (NULL:0) (baselibmt:0x63F30000) ( 0x138f22a8, 0x0, 0xdbae600, 0x13a76000 )

0x04AF5E1B NULL (NULL:0) (xtop:0x012F0000) ( 0xdbae600, 0x63fed8f6, 0x0, 0x0 )

0x63FE97C6 NULL (NULL:0) (baselibmt:0x63F30000) ( 0xc3daa0, 0x68c8b258, 0x0, 0x0 )

0x648DC6DE NULL (NULL:0) (MSVCR100:0x64880000) ( 0x0, 0x15aef8bc, 0x7616ee1c, 0x13a76008 )

0x648DC788 NULL (NULL:0) (MSVCR100:0x64880000) ( 0x13a76008, 0x15aef8fc, 0x77d437eb, 0x13a76008 )

0x7616EE1C NULL (NULL:0) (kernel32:0x76120000) ( 0x13a76008, 0x626dfa09, 0x0, 0x0 )

0x77D437EB NULL (NULL:0) (ntdll:0x77CE0000) ( 0x648dc724, 0x13a76008, 0x0, 0x0 )

Thread 168

=====================

0x77D270F4 NULL (NULL:0) (ntdll:0x77CE0000) ( 0x54c, 0xffffffff, 0x0, 0xc3db20 )

0x7616C3D3 NULL (NULL:0) (kernel32:0x76120000) ( 0x54c, 0xffffffff, 0x0, 0x1744fe88 )

0x7616C382 NULL (NULL:0) (kernel32:0x76120000) ( 0x54c, 0xffffffff, 0x7fffffff, 0x1744fefc )

0x63F4AEC5 NULL (NULL:0) (baselibmt:0x63F30000) ( 0x1744fec8, 0x0, 0x0, 0x13a76008 )

0x63FEDB5C NULL (NULL:0) (baselibmt:0x63F30000) ( 0xc3db10, 0x6a22b5c8, 0x0, 0x0 )

0x648DC6DE NULL (NULL:0) (MSVCR100:0x64880000) ( 0x0, 0x1744ff4c, 0x7616ee1c, 0x13a76008 )

0x648DC788 NULL (NULL:0) (MSVCR100:0x64880000) ( 0x13a76008, 0x1744ff8c, 0x77d437eb, 0x13a76008 )

0x7616EE1C NULL (NULL:0) (kernel32:0x76120000) ( 0x13a76008, 0x6087fd79, 0x0, 0x0 )

0x77D437EB NULL (NULL:0) (ntdll:0x77CE0000) ( 0x648dc724, 0x13a76008, 0x0, 0x0 )

MarkCheli · ‎Sep 01, 2014

Hi,

See the below post for more informaiton on how to fix this problem.

http://communities.ptc.com/thread/56357?tstart=0

Let me know if you have any questions!

aalajmi · ‎Sep 10, 2014

I had the same problem but I followed the instructions and it worked. You need to extract the zip file named config.pro.zip

jakkrk · ‎Feb 24, 2015

I have a twist to this error. I am getting it also but only when I am working at home via a VPN. I can launch Creo 2.0 just fine from the office but when I go home to work and connect to the companies servers, I get this error when launching Pro. This is a recent event as I have been able to work from home as early as the end of last year. This seems to have started in 2015. The only thing different in my house is a Roku box (For streaming TV). Attached is the latest traceback.log

Alexzhuang · ‎May 30, 2019

Hi, I checked in Assembly drawing to Enovia 2013, found this issue; i dowload config.pro file to C:\User\e9828800\; This problem has not been solved.