Creo 2.0 Student-Version doesn´t open

ptc-6716254 · ‎Oct 29, 2014

Hey guys,

I have a problem with my Creo 2.0 Student Version. Everytime I try to open the program, it takes around 15 Minutes until the creo-window opens.. I can see the process of Creo right after I clicked on the icon. Does anyone have the same problem or a solution?

I´m using Windows 7 with an i5 4570 and 8GB Ram, should be enough for Creo.

Best regards

Oliver

MarkCheli · ‎Oct 30, 2014

Oliver,

That is interesting, are your graphics drivers up to date? That may be part of the problem, but it's hard to tell without getting a direct look at it.

I would also recommend submitting a support request here: http://support.ptc.com/appserver/wcms/forms/index.jsp?&im_dbkey=142574&icg_dbkey=482

This will allow us to get in contact with you more directly to diagnose this problem.

ptc-6716254 · ‎Nov 02, 2014

Yes, my graphics drivers are updated . I will contact the support. Thanks for your help.

ptc-6716254 · ‎Nov 15, 2014

The support sent me back to the forum...

ptc-6716254 · ‎Nov 15, 2014

Ok, everytime the window opens this warning appears:

Warning: Proper TCP/IP configuration was not detected

The TCP/IP protocol is not installed or configured properly.

MarkCheli · ‎Nov 18, 2014

Oliver,

Sorry for all the trouble this has been causing, can you email me directly at -. We'll do a remote session and get to the bototm of this ASAP.

ptc-6716254 · ‎Nov 23, 2014

Thanks for help, I sent you an email.