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Creo 2 error

ptc-6021191
1-Visitor
1-Visitor
‎May 14, 2014 08:19 AM
‎May 14, 2014 08:19 AM

Creo 2 error

Hello,

I have a problem, too, starting Creo 2.

I did the installation according to the guide I got via email. When I start the program I got an error but only says it created a traceback file and I should send it to the stuff. I don't know where to send it so I think this must be a good place to show my problem to you.
Inside the traceback.log this is written:

-------------------------------------------------

The trace creation timestamp is: Sze máj. 14 14:11:14 14

The executable build timestamp is: P febr. 28 17:21:55 14

The datecode is: 2014000

The pro machine type is: x86e_win64

The process ID is: 5736

The traceback type is : CRASH

-------------------------------------------------

Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 3728.

Main Thread 3728

=====================

Thread 4284

=====================

0x00000000770712FA NULL (NULL:0) (ntdll:0x0000000077020000) ( 0x0, 0xe438ac69, 0x0, 0x388fc88 )

0x000007FEFD0B10DC NULL (NULL:0) (KERNELBASE:0x000007FEFD0B0000) ( 0xe376b0, 0x1, 0x0, 0x268 )

0x000007FEE43ACBD4 NULL (NULL:0) (asyncoremt:0x000007FEE4380000) ( 0x0, 0x0, 0xe4481170, 0xe443a212 )

0x000007FEE43A70ED NULL (NULL:0) (asyncoremt:0x000007FEE4380000) ( 0xe376b0, 0xe37950, 0xdf1310, 0x0 )

0x000007FEE43A8B43 NULL (NULL:0) (asyncoremt:0x000007FEE4380000) ( 0x2eae000, 0xdf1310, 0x0, 0xe37710 )

0x000007FEE43A6A7D NULL (NULL:0) (asyncoremt:0x000007FEE4380000) ( 0x2eae000, 0x0, 0x0, 0x0 )

0x0000000066351DB7 NULL (NULL:0) (MSVCR100:0x0000000066330000) ( 0x663e1ac0, 0x2eae000, 0x0, 0x0 )

0x0000000066351E53 NULL (NULL:0) (MSVCR100:0x0000000066330000) ( 0x0, 0x0, 0x0, 0x0 )

0x0000000076E159ED NULL (NULL:0) (kernel32:0x0000000076E00000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 5432

=====================

0x000000007707186A NULL (NULL:0) (ntdll:0x0000000077020000) ( 0x4d003479, 0x0, 0x48, 0x1 )

0x000007FEFD0B1430 NULL (NULL:0) (KERNELBASE:0x000007FEFD0B0000) ( 0x421f940, 0x421f920, 0x0, 0x0 )

0x0000000076E21723 NULL (NULL:0) (kernel32:0x0000000076E00000) ( 0x97dbc24d, 0x421fc30, 0x2eae2d8, 0x0 )

0x000007FEE43866AD NULL (NULL:0) (asyncoremt:0x000007FEE4380000) ( 0x0, 0x97dbc24d, 0xe377d0, 0x280 )

0x000007FEE43867FF NULL (NULL:0) (asyncoremt:0x000007FEE4380000) ( 0xdb2a09f0, 0x0, 0x0, 0xe3b450 )

0x000007FEE4386975 NULL (NULL:0) (asyncoremt:0x000007FEE4380000) ( 0xe4430000, 0xe3b450, 0xe4481170, 0x0 )

0x000007FEE43AC92B NULL (NULL:0) (asyncoremt:0x000007FEE4380000) ( 0x0, 0x0, 0xe4481170, 0xe443a212 )

0x000007FEE43A70ED NULL (NULL:0) (asyncoremt:0x000007FEE4380000) ( 0xe37780, 0xe3b450, 0xdf1310, 0x0 )

0x000007FEE43A8B43 NULL (NULL:0) (asyncoremt:0x000007FEE4380000) ( 0x2eae700, 0xdf1310, 0x0, 0xe378e0 )

0x000007FEE43A6A7D NULL (NULL:0) (asyncoremt:0x000007FEE4380000) ( 0x2eae700, 0x0, 0x0, 0x0 )

0x0000000066351DB7 NULL (NULL:0) (MSVCR100:0x0000000066330000) ( 0x663e1ac0, 0x2eae700, 0x0, 0x0 )

0x0000000066351E53 NULL (NULL:0) (MSVCR100:0x0000000066330000) ( 0x0, 0x0, 0x0, 0x0 )

0x0000000076E159ED NULL (NULL:0) (kernel32:0x0000000076E00000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 2176

=====================

0x000000007707186A NULL (NULL:0) (ntdll:0x0000000077020000) ( 0x7fd2250, 0xe43a6a30, 0x0, 0x76e15a76 )

0x000007FEFD0B1430 NULL (NULL:0) (KERNELBASE:0x000007FEFD0B0000) ( 0x4b0f6c0, 0x4b0f6a0, 0x0, 0x0 )

0x0000000076E21723 NULL (NULL:0) (kernel32:0x0000000076E00000) ( 0x990ccc3f, 0x4b0f9b0, 0x2e73dc8, 0x0 )

0x000007FEE43866AD NULL (NULL:0) (asyncoremt:0x000007FEE4380000) ( 0x1, 0x990ccc3f, 0xe38928, 0x0 )

0x000007FEE43867FF NULL (NULL:0) (asyncoremt:0x000007FEE4380000) ( 0xdb7457f4, 0x1, 0x9a3de620, 0x1 )

0x000007FEE4386975 NULL (NULL:0) (asyncoremt:0x000007FEE4380000) ( 0x1, 0xe388d0, 0x2a, 0x9a3de620 )

0x000007FEE43ACE3B NULL (NULL:0) (asyncoremt:0x000007FEE4380000) ( 0xe4430000, 0x0, 0xe4481170, 0x3 )

0x000007FEE43A7808 NULL (NULL:0) (asyncoremt:0x000007FEE4380000) ( 0xdf1300, 0x2e236a8, 0xe3a350, 0xe3a2e0 )

0x000007FEE43A70ED NULL (NULL:0) (asyncoremt:0x000007FEE4380000) ( 0xe388d0, 0xe3a350, 0xdf1310, 0x0 )

0x000007FEE43A8B43 NULL (NULL:0) (asyncoremt:0x000007FEE4380000) ( 0x2eaeca0, 0xdf1310, 0x0, 0xe3a2e0 )

0x000007FEE43A6A7D NULL (NULL:0) (asyncoremt:0x000007FEE4380000) ( 0x2eaeca0, 0x0, 0x0, 0x0 )

0x0000000066351DB7 NULL (NULL:0) (MSVCR100:0x0000000066330000) ( 0x663e1ac0, 0x2eaeca0, 0x0, 0x0 )

0x0000000066351E53 NULL (NULL:0) (MSVCR100:0x0000000066330000) ( 0x0, 0x0, 0x0, 0x0 )

0x0000000076E159ED NULL (NULL:0) (kernel32:0x0000000076E00000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 4360

=====================

0x000007FEE3E2AA9D NULL (NULL:0) (coreutils_sh:0x000007FEE3DB0000) ( 0x4c4c1c0, 0x0, 0x1, 0x0 )

0x0000000144681B13 NULL (NULL:0) (xtop:0x000000013FB90000) ( 0x4c4c1c0, 0x0, 0x0, 0x0 )

0x000007FEE42805B3 NULL (NULL:0) (baselibmt:0x000007FEE41A0000) ( 0x4c5c100, 0x0, 0x2e1d310, 0x0 )

0x0000000066351DB7 NULL (NULL:0) (MSVCR100:0x0000000066330000) ( 0x663e1ac0, 0x4c5c160, 0x0, 0x0 )

0x0000000066351E53 NULL (NULL:0) (MSVCR100:0x0000000066330000) ( 0x0, 0x0, 0x0, 0x0 )

0x0000000076E159ED NULL (NULL:0) (kernel32:0x0000000076E00000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 3284

=====================

0x000000007707186A NULL (NULL:0) (ntdll:0x0000000077020000) ( 0x0, 0x101, 0x0, 0x77124550 )

0x000000007703B037 NULL (NULL:0) (ntdll:0x0000000077020000) ( 0x0, 0x0, 0x0, 0x40dadace )

0x0000000076E159ED NULL (NULL:0) (kernel32:0x0000000076E00000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 2620

=====================

0x000000007707186A NULL (NULL:0) (ntdll:0x0000000077020000) ( 0x0, 0x0, 0x0, 0x0 )

0x000007FEFD0B1430 NULL (NULL:0) (KERNELBASE:0x000007FEFD0B0000) ( 0x6bdf7f0, 0x6bdf7e0, 0x0, 0x0 )

0x0000000076E106E0 NULL (NULL:0) (kernel32:0x0000000076E00000) ( 0x0, 0x0, 0x0, 0x0 )

0x0000000145B025A6 NULL (NULL:0) (xtop:0x000000013FB90000) ( 0x0, 0x0, 0x0, 0x0 )

0x0000000076E159ED NULL (NULL:0) (kernel32:0x0000000076E00000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 3592

=====================

0x000000007707186A NULL (NULL:0) (ntdll:0x0000000077020000) ( 0x0, 0x66369fc3, 0x9a829e90, 0x0 )

0x000007FEFD0B1430 NULL (NULL:0) (KERNELBASE:0x000007FEFD0B0000) ( 0xaadec60, 0xaadec50, 0x0, 0xe44515da )

0x0000000076E106E0 NULL (NULL:0) (kernel32:0x0000000076E00000) ( 0xaadfd08, 0x7fb1fd8, 0x0, 0xaadedb0 )

0x000007FEE41B2312 NULL (NULL:0) (baselibmt:0x000007FEE41A0000) ( 0x53735d63, 0xaadfd08, 0x10, 0x61af400 )

0x000007FEE41B2E06 NULL (NULL:0) (baselibmt:0x000007FEE41A0000) ( 0xaadfe20, 0x4dda3110, 0x53735d63, 0x0 )

0x0000000145D2FB1F NULL (NULL:0) (xtop:0x000000013FB90000) ( 0x4dda3110, 0x0, 0x0, 0x0 )

0x000007FEE42805B3 NULL (NULL:0) (baselibmt:0x000007FEE41A0000) ( 0x7cd2e00, 0x0, 0x2e1d290, 0x0 )

0x0000000066351DB7 NULL (NULL:0) (MSVCR100:0x0000000066330000) ( 0x663e1ac0, 0x7cd2e10, 0x0, 0x0 )

0x0000000066351E53 NULL (NULL:0) (MSVCR100:0x0000000066330000) ( 0x0, 0x0, 0x0, 0x0 )

0x0000000076E159ED NULL (NULL:0) (kernel32:0x0000000076E00000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 5704

=====================

0x0000000077072BBA NULL (NULL:0) (ntdll:0x0000000077020000) ( 0x0, 0x0, 0x771245e8, 0x77124610 )

0x000000007703FE3B NULL (NULL:0) (ntdll:0x0000000077020000) ( 0x0, 0x0, 0x0, 0x0 )

0x0000000076E159ED NULL (NULL:0) (kernel32:0x0000000076E00000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 6024

=====================

0x00000000770712FA NULL (NULL:0) (ntdll:0x0000000077020000) ( 0xb9c100, 0x0, 0x0, 0x59c )

0x000007FEFD0B10DC NULL (NULL:0) (KERNELBASE:0x000007FEFD0B0000) ( 0x7fa1138, 0x7fa1138, 0x0, 0x59c )

0x000007FEE427CB54 NULL (NULL:0) (baselibmt:0x000007FEE41A0000) ( 0x4c4f010, 0x0, 0x0, 0x0 )

0x0000000143A2683E NULL (NULL:0) (xtop:0x000000013FB90000) ( 0x4c4f010, 0x0, 0x0, 0x0 )

0x000007FEE42805B3 NULL (NULL:0) (baselibmt:0x000007FEE41A0000) ( 0x71c0b00, 0x0, 0x2e1d410, 0x0 )

0x0000000066351DB7 NULL (NULL:0) (MSVCR100:0x0000000066330000) ( 0x663e1ac0, 0x71c0b30, 0x0, 0x0 )

0x0000000066351E53 NULL (NULL:0) (MSVCR100:0x0000000066330000) ( 0x0, 0x0, 0x0, 0x0 )

0x0000000076E159ED NULL (NULL:0) (kernel32:0x0000000076E00000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 5708

=====================

0x00000000770712FA NULL (NULL:0) (ntdll:0x0000000077020000) ( 0x61ac100, 0x2, 0x0, 0x5ac )

0x000007FEFD0B10DC NULL (NULL:0) (KERNELBASE:0x000007FEFD0B0000) ( 0x7fa1150, 0x7fa1150, 0x0, 0x5ac )

0x000007FEE427CB54 NULL (NULL:0) (baselibmt:0x000007FEE41A0000) ( 0x4c4f270, 0x0, 0x0, 0x0 )

0x0000000143A2683E NULL (NULL:0) (xtop:0x000000013FB90000) ( 0x4c4f270, 0x0, 0x0, 0x0 )

0x000007FEE42805B3 NULL (NULL:0) (baselibmt:0x000007FEE41A0000) ( 0x4e64400, 0x0, 0x2e1d490, 0x0 )

0x0000000066351DB7 NULL (NULL:0) (MSVCR100:0x0000000066330000) ( 0x663e1ac0, 0x4e644a0, 0x0, 0x0 )

0x0000000066351E53 NULL (NULL:0) (MSVCR100:0x0000000066330000) ( 0x0, 0x0, 0x0, 0x0 )

0x0000000076E159ED NULL (NULL:0) (kernel32:0x0000000076E00000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 2240

=====================

0x00000000770712FA NULL (NULL:0) (ntdll:0x0000000077020000) ( 0x61b5800, 0x2, 0x0, 0x5c8 )

0x000007FEFD0B10DC NULL (NULL:0) (KERNELBASE:0x000007FEFD0B0000) ( 0x7fa11b0, 0x7fa11b0, 0x0, 0x5c8 )

0x000007FEE427CB54 NULL (NULL:0) (baselibmt:0x000007FEE41A0000) ( 0x4c4eab8, 0x0, 0x0, 0x0 )

0x0000000143A2683E NULL (NULL:0) (xtop:0x000000013FB90000) ( 0x4c4eab8, 0x0, 0x0, 0x0 )

0x000007FEE42805B3 NULL (NULL:0) (baselibmt:0x000007FEE41A0000) ( 0x71c0b00, 0x0, 0x2e1d510, 0x0 )

0x0000000066351DB7 NULL (NULL:0) (MSVCR100:0x0000000066330000) ( 0x663e1ac0, 0x71c0b30, 0x0, 0x0 )

0x0000000066351E53 NULL (NULL:0) (MSVCR100:0x0000000066330000) ( 0x0, 0x0, 0x0, 0x0 )

0x0000000076E159ED NULL (NULL:0) (kernel32:0x0000000076E00000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 3976

=====================

0x0000000077072BBA NULL (NULL:0) (ntdll:0x0000000077020000) ( 0x1, 0x0, 0x771245e8, 0x0 )

0x000000007703FE3B NULL (NULL:0) (ntdll:0x0000000077020000) ( 0x0, 0x0, 0x0, 0x0 )

0x0000000076E159ED NULL (NULL:0) (kernel32:0x0000000076E00000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 5232

=====================

0x0000000077072BBA NULL (NULL:0) (ntdll:0x0000000077020000) ( 0x1, 0x0, 0x771245e8, 0x0 )

0x000000007703FE3B NULL (NULL:0) (ntdll:0x0000000077020000) ( 0x0, 0x0, 0x0, 0x0 )

0x0000000076E159ED NULL (NULL:0) (kernel32:0x0000000076E00000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 5856

=====================

0x0000000077072BBA NULL (NULL:0) (ntdll:0x0000000077020000) ( 0x10000, 0x0, 0x771245e8, 0x0 )

0x000000007703FE3B NULL (NULL:0) (ntdll:0x0000000077020000) ( 0x0, 0x0, 0x0, 0x0 )

0x0000000076E159ED NULL (NULL:0) (kernel32:0x0000000076E00000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 5700

=====================

0x00000000770712FA NULL (NULL:0) (ntdll:0x0000000077020000) ( 0xfffffffe, 0xe44320cb, 0xfffffffe, 0xe4381c7a )

0x000007FEFD0B10DC NULL (NULL:0) (KERNELBASE:0x000007FEFD0B0000) ( 0x1, 0xe3fa70, 0x0, 0x620 )

0x000007FEE41BCE35 NULL (NULL:0) (baselibmt:0x000007FEE41A0000) ( 0xe3fa10, 0xe3fae0, 0x1, 0x0 )

0x000007FEE43A8C23 NULL (NULL:0) (asyncoremt:0x000007FEE4380000) ( 0x7fd2250, 0xdf1310, 0x0, 0xe3fa70 )

0x000007FEE43A6A7D NULL (NULL:0) (asyncoremt:0x000007FEE4380000) ( 0x7fd2250, 0x0, 0x0, 0x0 )

0x0000000066351DB7 NULL (NULL:0) (MSVCR100:0x0000000066330000) ( 0x663e1ac0, 0x7fd2250, 0x0, 0x0 )

0x0000000066351E53 NULL (NULL:0) (MSVCR100:0x0000000066330000) ( 0x0, 0x0, 0x0, 0x0 )

0x0000000076E159ED NULL (NULL:0) (kernel32:0x0000000076E00000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 4536

=====================

0x00000000770712FA NULL (NULL:0) (ntdll:0x0000000077020000) ( 0x86a4738, 0xe427e033, 0x2e33ce0, 0xe443c6c0 )

0x000007FEFD0B10DC NULL (NULL:0) (KERNELBASE:0x000007FEFD0B0000) ( 0x2e1d5a8, 0x0, 0x0, 0x648 )

0x000007FEE41BCE79 NULL (NULL:0) (baselibmt:0x000007FEE41A0000) ( 0x4c50998, 0x1, 0x0, 0x0 )

0x000007FEE42807F5 NULL (NULL:0) (baselibmt:0x000007FEE41A0000) ( 0x7fd2200, 0x0, 0x2e1d590, 0x7fffffff )

0x0000000066351DB7 NULL (NULL:0) (MSVCR100:0x0000000066330000) ( 0x663e1ac0, 0x7fd2250, 0x0, 0x0 )

0x0000000066351E53 NULL (NULL:0) (MSVCR100:0x0000000066330000) ( 0x0, 0x0, 0x0, 0x0 )

0x0000000076E159ED NULL (NULL:0) (kernel32:0x0000000076E00000) ( 0x0, 0x0, 0x0, 0x0 )

Sincerely,

Matthew

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6 REPLIES 6
ptc-6230479
1-Visitor
1-Visitor
(To:ptc-6021191)
‎Jul 01, 2014 07:27 AM
‎Jul 01, 2014 07:27 AM

I have exactly the same problem. Can anyone help?

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MarkCheli
12-Amethyst
12-Amethyst
(To:ptc-6021191)
‎Jul 14, 2014 10:56 AM
‎Jul 14, 2014 10:56 AM

Hi Matthew,

This is usually caused by a conflict between the version of Creo (usually M100) and your computer. Almost always the following steps will fix it..

  1. Uninstall all parts of Creo that are currently installed (Including quality agent)
  2. Download the M070 DVD image (Link below) onto your computer and extract the contents
  3. Install the M070 version of Creo

M070 Version of Creo 2: https://www.ptc.com/appserver/auth/it/esd/academic.jsp

Please let me know if this does not fix the issue

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smoore-5
1-Visitor
1-Visitor
(To:ptc-6021191)
‎Jul 15, 2014 01:29 PM
‎Jul 15, 2014 01:29 PM

Hi, I have the same problem. I already unistalled everything and installed again,and still gives me this error. What else can I do? Thanks

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MarkCheli
12-Amethyst
12-Amethyst
(To:smoore-5)
‎Jul 21, 2014 02:30 PM
‎Jul 21, 2014 02:30 PM

Hi Stefani,

I would try it one more time. Just recently we released version M110, which should solve this problem once and for all.

https://www.ptc.com/appserver/auth/it/esd/academic.jsp

Please let me know if it persists.

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ptc-6331117
1-Visitor
1-Visitor
(To:MarkCheli)
‎Jul 23, 2014 10:05 PM
‎Jul 23, 2014 10:05 PM

Problem still persists.

Cant get through.!

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MarkCheli
12-Amethyst
12-Amethyst
(To:ptc-6331117)
‎Jul 24, 2014 08:02 AM
‎Jul 24, 2014 08:02 AM

Vishal,

Can you submit a support request to academic support? We should be able to help you more effectively there. The link to the form is below.

http://www.ptc.com/appserver/wcms/forms/index.jsp?&im_dbkey=142574&icg_dbkey=482

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