Creo 3 Product Key Input Field Inactive

[lmüller-2]

Hi,

I'm trying to install Creo 3 Academic but I'm not able to enter the product code.

I tried to run as administrator and turning off the firewall but nothing helped.

As you can see in the screenshot the field for the Product key is disabled.

[MartinHanak]

Hi,

please attach your picture once again.

Delete PTC sub-directory in C:\ProgramData directory and re-run installation.

MH

[lmüller-2]

Hi,

I tried to delete the directory, but it's still the same problem.

[MartinHanak]

Hi,

how did you get installation media. Did you download zipped 4GB full DVD from PTC site ?

MH

[lmüller-2]

Hi,

yes I downloadet the 64 bit version here: www.ptc.com/appserver/auth/it/esd/academicFree.jsp

[MartinHanak]

Hi,

1.] TEST: Run installation on different computer to see if Product Code entry is accessible or not.

2.] TEST: Set English environment for Administrator account on your PC and run installation.

MH

[lmüller-2]

Hi,

It's still the same Problem with an English Administrator account.

The setup works on different computer.

Is it possible to get a license file withot the product key during the installation?

For example for an offline activation?

Thanks

[MartinHanak]

Hi,

you can PTC to send you license file. Send them MAC address of network card via email - -OR- http://support.ptc.com/appserver/support/academic_case_logger/academic_case_logger.jsp

Unfortunately PTC response time is questionable ...

To continue to solve the problem on this page, please publish ipconfig /all output as described in Creo 3.0 Student Edition License says "Succes!" but also "Invalid file or format" discussion.

You can also create another Admin account and test installation under this clean new account.

Before every installation attempt always delete PTC sub-directory in C:\ProgramData directory.

MH

[lmüller-2]

Hi,

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation. Alle Rechte vorbehalten.

C:\Users\Lukas>ipconfig/all

Windows-IP-Konfiguration

   Hostname  . . . . . . . . . . . . : Lukas-PC

   Primäres DNS-Suffix . . . . . . . :

   Knotentyp . . . . . . . . . . . . : Hybrid

   IP-Routing aktiviert  . . . . . . : Nein

   WINS-Proxy aktiviert  . . . . . . : Nein

   DNS-Suffixsuchliste . . . . . . . : fritz.box

Ethernet-Adapter LAN-Verbindung:

   Verbindungsspezifisches DNS-Suffix: fritz.box

   Beschreibung. . . . . . . . . . . : Realtek PCIe GBE Family Controller

   Physikalische Adresse . . . . . . : 08-60-6E-87-A0-40

   DHCP aktiviert. . . . . . . . . . : Ja

   Autokonfiguration aktiviert . . . : Ja

   Verbindungslokale IPv6-Adresse  . : fe80::dc3f:7ebb:3dbc:c8e6%12(Bevorzugt)

   IPv4-Adresse  . . . . . . . . . . : 192.168.178.58(Bevorzugt)

   Subnetzmaske  . . . . . . . . . . : 255.255.255.0

   Lease erhalten. . . . . . . . . . : Dienstag, 18. Oktober 2016 18:39:07

   Lease läuft ab. . . . . . . . . . : Freitag, 28. Oktober 2016 18:39:07

   Standardgateway . . . . . . . . . : 192.168.178.1

   DHCP-Server . . . . . . . . . . . : 192.168.178.1

   DHCPv6-IAID . . . . . . . . . . . : 352870510

   DHCPv6-Client-DUID. . . . . . . . : 00-01-00-01-19-22-F0-1D-00-13-33-B3-94-0A

   DNS-Server  . . . . . . . . . . . : 2a02:8071:2000:201:78:42:43:41

                                       2a02:8070:0:201:82:212:62:41

                                       192.168.178.1

   NetBIOS über TCP/IP . . . . . . . : Aktiviert

Tunneladapter isatap.fritz.box:

   Medienstatus. . . . . . . . . . . : Medium getrennt

   Verbindungsspezifisches DNS-Suffix: fritz.box

   Beschreibung. . . . . . . . . . . : Microsoft-ISATAP-Adapter

   Physikalische Adresse . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP aktiviert. . . . . . . . . . : Nein

   Autokonfiguration aktiviert . . . : Ja

Tunneladapter Teredo Tunneling Pseudo-Interface:

   Medienstatus. . . . . . . . . . . : Medium getrennt

   Verbindungsspezifisches DNS-Suffix:

   Beschreibung. . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

   Physikalische Adresse . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP aktiviert. . . . . . . . . . : Nein

   Autokonfiguration aktiviert . . . : Ja

C:\Users\Lukas>

[MartinHanak · Accepted solution]

Hi,

I did not recognize any problem in ipconfig output.

Try to create another Admin account and test installation under this clean new account.

Before installation attempt always delete PTC sub-directory in C:\ProgramData directory.

MH

[lmüller-2]

Hi,

With a new Admin account it worked!

Thanks for your support.

Lukas