Creo 4.0 University Student Edition Premium installation failure

[purduepaul78]

I bought a license for this version of Creo 4.0 since my study program does not cover Creo.  I want to install the license file associated with this version NOT the free university version since I need simulator as well.  I tried contacting customer service and they were Zero help mostly due to the language barrier.  When I do a fresh installation, it does not find my order number or the product code I have.  Please help me find a PDF to install properly or solving my issue would be great!

[MartinHanak]

Hi,

email you request to academicsupport@ptc.com
-OR-
enter your request on http://support.ptc.com/appserver/support/academic_case_logger/academic_case_logger.jsp

Warning: Do not expect immediate response ...

Another tip: Contact store where you bought the software.

[purduepaul78]

Still no help.....

[VladimirN]

Please find in attachment a PDF guide to install Creo 4.0 Student Edition.

[purduepaul78]

As someone fairly intelligent, yes I already read the guide, the process fails after the creating the login screen or right after I login.....still no email of someone competent and a representative of the company with a good grasp of the English language.

[purduepaul78]

Again still waiting...PTC Technical Support is the worst by far of all the major CAD programs......Help me please!

[VladimirN]

@Alex_Cazacu

@aabdulkarim

Please check.

[aabdulkarim]

Academic Support is not in charge of purchasing license.

He needs to file a ticket a http:///support.ptc.com using his Sales Order Number(SON).

[Alex_Cazacu]

Hi Paul,

Sorry for the delay. Please send me an email with the product code you got and the Host ID of the computer (please don't post them here). My email is acazacu@ptc.com. If you don't know the Host ID please use this tool to find the correct one:

http://apps.ptc.com/schools/Get_HostID.zip

Thanks,

Alex