Creo 7.0 Licensing errors

[CC_9271141]

I have been trying to get Creo 7.0.8.0 education edition to install and function on my laptop. I previously had Creo 4.0 installed and it worked fine. I uninstalled 4.0 and then went through the creo 7 download guide. 

When I install creo it works perfectly fine for about 16-24 hours, then I get the error shown below.

To fix this I have been able to reconfigure the existing software using the setup from the initial download. This allows me to use creo for another couple hours until it crashes again. 

I have tried uninstalling and reinstalling multiple times, using different license codes, and it still does not work. Any help is appreciated. Attached is the license file that was generated.

[MartinHanak]

Hi,

I guess you are connected to network via Wireless card. Please read https://community.ptc.com/t5/PTC-Education-Forum/licence-unable/m-p/811770 discussion.

[CC_9271141]

That was the issue,

[CC_9271141]

I was mistaken, I turned off the random address feature and reconfigured the existing software. The same error is coming up.

[MartinHanak]

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@CC_9271141 wrote:

I was mistaken, I turned off the random address feature and reconfigured the existing software. The same error is coming up.

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Hi,

1.] license file is generated for specific physical address of network card

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In uploaded BE700908EDSTUDENTEDK12_license.txt file I can see following lines

INCREMENT CREOPMA_SchoolSTD6 ptc_d 38.0 18-oct-2023 \
uncounted 30302020F5A871CD7789 \
VENDOR_STRING="VSVER=2.0 \
LO=(0,6,7,10,17,19,32,34,48,51,61,69,73,115,127,128,135,136,137,155,188,191,283,325,326,336,347,354,357,361)" \
HOSTID=PTC_HOSTID=52-23-9E-29-52-8A SUPERSEDE \
ISSUER=PTC-WEB-CREOEDUSTD7 ISSUED=17-OCT-2022 \
NOTICE="coltonhtc11@gmail.com, " SIGN2="1030 2D95 \
580C 8F53 B933 9064 18A0 A190 2AEB 5D04 A476 FC8D \
05D9 8813 233D 0B6A 04E5 5DE2 DEDF 4631 0145 5D27 \
4877 9ADC A879 43B0 5B83 A03B 9F73 9068"

2.] network card with specific physical address must be available in Windows

> start Command prompt window

> type ipconfig /all and search specific physical address in command output

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If network card with specific physical address is not present as active card then Creo will not start.

Note: I do not know what is going on on your computer, therefore you have to resolve the problem with network card by yourself.