Creo 9.0 Authentification failed

[VS_10209243]

I'm a hungarian student and I study in Győr in Széchenyi István University. I am currently installing the PTC Creo 9.0 - Student Edition. I'm following the Quick installation guide.

I am entering the simple licence code "BK900908EDSTUDENTEDUNI" as indicated and click "Install license". Now I am asked to enter my username and password. At this point the installation program always gives me the error "Authentification failed". The username and password are entered correctly! I tried to reset my password but it didn't worked. I had a license for creo 6.0, can be this the problem?

[MartinHanak]

Hi,

did you remove expired license file from C:\ProgramData\PTC\Licensing directory?

Try requesting license file via email. Please read https://community.ptc.com/t5/PTC-Education-Forum/PCT-Academic-Program-installation/m-p/875275 discussion.

[VS_10209243]

Hi,

I didn't have the file "Licensing", but I remove the Creo 6.0 file. Now I can see these file (pic). But when I try install file i can still see the previous files in "license sources" (pic)

.

[VS_10209243]

I tried also that I create a new email user, but it didn't work also. I tried other computer, and still didn't work.

[MartinHanak]

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@VS_10209243 wrote:

Hi,

I didn't have the file "Licensing", but I remove the Creo 6.0 file. Now I can see these file (pic). But when I try install file i can still see the previous files in "license sources" (pic)

.

---

Hi,

you have to remove expired license files from C:\ProgramData\PTC\Licensing directory. To access this directory you have to copy&paste C:\ProgramData\PTC\Licensing path into address field of File Explorer (as shown in following picture) and press ENTER.

[VS_10209243]

I remove it but still not working.

[MartinHanak]

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@VS_10209243 wrote:

I remove it but still not working.

---

Hi,

try requesting license file via email. Please read https://community.ptc.com/t5/PTC-Education-Forum/PCT-Academic-Program-installation/m-p/875275 discussion.

[VS_10209243]

Okay. What is " Mac address of Ethernet network card"?

[MartinHanak]

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@VS_10209243 wrote:

Okay. What is " Mac address of Ethernet network card"?

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Hi,

please ask Google ... Mac address of Ethernet network card and learn something new yourself.

[MartinHanak]

PTC uses terms Host ID and CPU ID.