Creo Parametric 10 Student edition did't open in window 10

[RS_11026871]

Creo Parametric Student Edition installed with full guidance but won't open. I am sending a screenshot of my problem . It say that ''Creo parametric student edition is shutting down because it could not run the quality agent, which is required in this edition. error code is 0x06000012. Please shot out my problem sir, Thank you.

[VladimirN · Accepted solution]

For error 0x6000012:

• Uninstall PTC Quality Agent from Control Panel > Programs and Features
• Re-install the PTC Quality Agent using qualityagent_64.msi file from install > addon folder from the downloaded cd image.