Creo agent fails to initialize

[vu18292]

I'm prompted with "creo agent failed to initialize correctly" on every startup. I can't use windchill or the embeded browser. This only happens in creo 4.0, creo 3.0 works fine. I've tried reinstalling. Any suggestions?

[MartinHanak]

Hi,

uninstall PTC Creo 4 Platform Services item ... and reinstall it using creosvcs_64.exe available in Creo 4.0 installatin package in install\addon sub-directory.

[MMoraes]

Hi Martin,

I have the same issue. I tried uninstall and install again but the issue is the same. I saw that "Agent" folder is not created in the installation. This issue happen on Creo 4.0 M040.

[dbower-3]

I have the same issue.  "uninstalling PTC Creo 4 Platform Services item ... and reinstalling"  did not work.

Any other suggestions?

[cloni]

Same. I'll join the queue too. Any solutions?

[cloni]

found the solution?

[cloni]

I got this corrected with help from PTC. There are number of reasons that could cause creo agent to fail. Main reasons being anti-virus not upto date, Windows patches, non-compatible IE. Try fixing this all, uninstall all creo related software comes with the package and reinstall it again. It should work.

[fafa]

I get the same problem.

Did you resolve it ? 

Thanks ^^

[cloni]

Yes. I got this corrected with help from PTC. There are number of reasons that could cause creo agent to fail. Main reasons being anti-virus not upto date, Windows patches, non-compatible IE. Try fixing this all, uninstall all creo related software comes with the package and reinstall it again. It should work.

[rundmc]

Did you re-download it or just uninstall it?