Creo install problems

[ptc-4372669]

Hy my name is Daniel and i have tried severel times to install creo 2. The thing is when i'm trying to install it without our school-addon it works but when I'm trying to install the addon too there is always the error code 0x00000013.Does anyone have any clue about this code?? The quality agent is installed but i don't know why it doesn't work.

[MarkCheli · Accepted solution]

Hi Daniel,

Please try the below support guide:

http://apps.ptc.com/schools/references/support_creo2_qa.pdf

If this does not work, please let me know!