Creo installation issue

[PH_10079370]

Hi,

I'm encountering an issue with the installation of Creo. In the attached file, you can see that it's requesting the "Creoagent.msi" file, which is not present in the required folder. As a result, the installation process is halted at this step. Has anyone else experienced a similar issue before?

Thank you.

[MartinHanak]

Hi,

please provide detailed description of all your steps starting with download action.

[PH_10079370 · Accepted solution]

Hello again

I got a call from PTC support team and they managed to fix the problem. it seemed there was a duplicate registry file which was causing the issue with the installation. 

Thanks for your attention in this matter.