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I have a student version for 1 year license expired seems impossible to renew

SR_10005339
1-Newbie

I have a student version for 1 year license expired seems impossible to renew

I am getting a -10 error feature/license expired. I'm following their renewal process and it's just not working.  Cannot really find a legitimate way to contact them for help the site is not helpful and very circular.  Simply trying to renew my student license.  When the software loads there is a PTC License Renewal prompt, then when I enter my info (100% it's correct info), it just tells me 'Customer not verified'

 

Thanks, 

-Steve

1 ACCEPTED SOLUTION

Accepted Solutions

Hi,

The education license renewal is not managed thru that service, as the EDU users have basic accounts. That works only for customers that purchase the software and get a SCN.

Please use this guide to renew your Creo 8.0 student license: 

https://apps.ptc.com/schools/references/relicense_creo8_unistudent_standard.pdf

 

Thanks,

Alex

View solution in original post

6 REPLIES 6

And nothing... How am I supposed to finish my senior design project that was 80% done in CREO?  I just need a license renewal and it's impossible aparently.

 Hi,

 

What version of the program are you using?

 

P.S. @Alex_Cazacu Please take a look.

8.0.0.0  Thanks for helping, Getting worried about this...

Hi,

 

Usually you can use following procedure:

  • remove current license file from C:\ProgramData\PTC\Licensing directory
  • run reconfigure.exe and enter Product code used during former installation

 


Martin Hanák

Hi,

The education license renewal is not managed thru that service, as the EDU users have basic accounts. That works only for customers that purchase the software and get a SCN.

Please use this guide to renew your Creo 8.0 student license: 

https://apps.ptc.com/schools/references/relicense_creo8_unistudent_standard.pdf

 

Thanks,

Alex

 Alex,

 

Thank you.

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