I haven't received the Mathcad license file yet

[pteakle]

With reference from the tip 

I completed the form yesterday and it said a license file would be emailed within 2 hours, but it's nearly 24 hours later and I haven't received anything yet. I obtained a license file about 7 months ago and it took just minutes. Wondering if there's a problem...

[MartinHanak]

Hi,

you can request license file via email. Please read https://community.ptc.com/t5/PTC-Education-Forum/Creo-Parametric-9-0-Student-Edition-Licence-error/m-p/897846 discussion.

I hope you can use the above process for Mathcad prime license, too.

Note: If you have an access to https://my.ptc.com/ page then you can transfer the license yourself.

[pteakle]

Thanks Martin,

I have emailed academicsupport@ptc.com with my request and will let you know how I go.

Philip

[pteakle]

Unfortunately I did not get a helpful response from academicsupport@ptc.com. They doubted that I received a license file 7 months ago and said they haven't supported Mathcad 14 for years. In response I sent them the email I received from PTC in November 2024 with my license file attached. 

I will try to raise a case another way. I have a perpetual license - in fact I have 4 of them - and just wish to transfer at least one of them to a new machine, as I have done twice in the past two years.

[MartinHanak]

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@pteakle wrote:

Unfortunately I did not get a helpful response from academicsupport@ptc.com. They doubted that I received a license file 7 months ago and said they haven't supported Mathcad 14 for years. In response I sent them the email I received from PTC in November 2024 with my license file attached. 

I will try to raise a case another way. I have a perpetual license - in fact I have 4 of them - and just wish to transfer at least one of them to a new machine, as I have done twice in the past two years.

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Hi,

unfortunately my advice can only be used with Mathcad Prime. I also have to say that I don't know if and how it is possible to transfer the Mathcad 14.0 license.

I assume that Mathcad 14.0 can only be run on older versions of Windows. If you buy a new computer with Windows 11, then you will probably install a virtual machine with an older version of Windows and run Mathcad 14.0 in it.

[Alex_Cazacu]

Sadly the Mathcad 14 reached end of life at the end of 2021. Since 2022 PTC only licensed Mathcad Prime 7.0 or newer.

I don't think that anyone in PTC can generate a new license for your new computer for old Mathcad 14, but you can try.