Installation error

[JJ_9726912]

my account s10208113@connect.np.edu.sg has an error when installing I created another account using my personal email and it is working but i have to use my school email which is s10208813@connect.np.edu.sg which has an error. Can you have a look into my account and see what is the issue. Thank you

[Mahesh_Sharma]

@JJ_9726912

Could you please share the steps and error when using email address "s10208113@connect.np.edu.sg"?

Thanks. 

[JJ_9726912]

when i try to login using my school email its show an error

[sayadi2020]

Hello,

Please move the mouse to Error message ... What is the message mentionned?

Note that the student edition code works once on an account.

What is the software are you trying to install?

Regards,

Saad

[JJ_9726912]

can u please look into it asap thank you

[Alex_Cazacu]

Please hold the mouse over the Error and tell us what pops up. We need to know what the message states.

Thanks,

Alex