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Hello
Hi,
maybe the problem is related to network card(s).
Please run ipconfig /all > ip.txt command in Command prompt window and upload ip.txt file. I can check its contents.
Hi,
Thanks for answering, I did that, it's in french because my computer is configurated in french so I'm sorry for that.
I've uploaded the ip.txt file.
Thanks,
Ludovic
Hi,
suggestions:
1.] switch you user environment to English
2.] disable IPv6 protocol
3.] set primary DNS server to 8.8.8.8
Hi, I did that, here is the file. I tried to launch setup.exe after disabling the anti-virus but still nothing.
Ludovic.
@Ludo_ENSMM wrote:
Hi, I did that, here is the file. I tried to launch setup.exe after disabling the anti-virus but still nothing.
Ludovic.
Hi,
1.] NOTE: I've never had to disable my antivirus (Eset NOD32)
2.] in my ipconfig output
Connection-specific DNS Suffix . : item is empty
Try removing home value from following line in your ipconfig output somehow
Connection-specific DNS Suffix . : home
3.] in my ipconfig output
DNS Suffix Search List. . . . . . : item is missing
Try removing following line in your ipconfig output somehow
DNS Suffix Search List. . . . . . : home
4.] look into Event viewer ... maybe you will find some error message related to setup.exe
5.] try launching setup-schools.exe (cancel it if installer window appears)
6.] try installing additional software from install\addon directory ... if it fails, then the unpacked installation media is probably damaged
NOTE: I use 7-zip 9.20 to unzip PTC zip-files.
Thanks for answering me. I did all the things you asked me to.
Lauching "setup-schools.exe" does nothing... same as "setup.exe" but for additional software it works so the unpacked installation media isn't damaged...
Ludovic
@Ludo_ENSMM wrote:
Thanks for answering me. I did all the things you asked me to.
Lauching "setup-schools.exe" does nothing... same as "setup.exe" but for additional software it works so the unpacked installation media isn't damaged...
Ludovic
Hi,
is your Windows 10 Home Edition 32-bit or 64-bit ? Only 64-bit is supported !!!
Hi,
Of course it is 64-bit 🙂
Hi,
look into Event viewer ... maybe you will find some error message related to setup.exe
Yes I just found it, shall I send it to you ?
Thanks.
Hi,
why not try it?
I just found the problem and created a new local user on my computer. On this user I could launch the setup.exe
Thanks you a lot for your help !!
Congratulation to you 🙂
I have the same problem.
I can't start the Setup.exe file either. First the normal Windows prompt appears asking if you want to install it. But then nothing happens.
I have Windows 10 Version 1909, 64bit
Enclosed my IP.txt file.
If I have to change something - where exactly do I have to change it - but not in the txt file...?
I'd appreciate it if you could help me, too
@gtjgtj wrote:
I have the same problem.
I can't start the Setup.exe file either. First the normal Windows prompt appears asking if you want to install it. But then nothing happens.
I have Windows 10 Version 1909, 64bit
Enclosed my IP.txt file.
If I have to change something - where exactly do I have to change it - but not in the txt file...?
I'd appreciate it if you could help me, too
Hi,
1.]
User named Ludo_ENSMM resolve his problem by creation a new local user on his computer. Did you try this tip ?
2.]
I do not understand why your active LAN connection is ... Ethernet-Adapter Ethernet 3 network card (Physical Address: 9C-EB-E8-45-D6-9D) ... do you have notebook plugged in docking station ?
3.]
If I were you I would disable all network cards (physical and virtual) except Ethernet-Adapter Ethernet 3 network card (Physical Address: 9C-EB-E8-45-D6-9D) and uninstall/install Creo. This procedure should force Creo installer to generate license related to MAC address of WiFi network card.
Before you start installation, check whether C:\ProgramData\PTC\Licensing directory is empty.
The directory does not exist if you install Creo for the first time.]
4.]
Please read uploaded PDF documents.
Hi Martin,
Thanks for your answer 🙂
To 1)
No, I have not tried that. Because I do not want to add a second user to my computer.
To 2) and 3)
Actually I have a docking station on my laptop. I have undocked the docking station and deactivated the corresponding Ethernet card in the device manager (Dell GigabitEthernet - s. attached image) and rebooted the computer.
The LAN cable is now plugged into the laptop so that I can use its Ethernet card.
Result: None. Still nothing happens after starting Setup.exe.
In the Device manager i see 12 entries. Which is the only one I have to keep active?
And even if I found that one, what effect will it have on the rest of my laptop?
It's too unsafe for me to try...
Because I don't know any better, I activated the Dell Gigabit Ethernet again...
The directory "C: \ ProgramData \ PTC \ Licensing" does not exist, because I could not install creo until now.
To 4)
Of course I read the PDF documents 🙂
Is there another way to start the setup.exe file?
Stay healthy
@gtjgtj wrote:
Hi Martin,
Thanks for your answer 🙂To 1)
No, I have not tried that. Because I do not want to add a second user to my computer.To 2) and 3)
Actually I have a docking station on my laptop. I have undocked the docking station and deactivated the corresponding Ethernet card in the device manager (Dell GigabitEthernet - s. attached image) and rebooted the computer.
The LAN cable is now plugged into the laptop so that I can use its Ethernet card.
Result: None. Still nothing happens after starting Setup.exe.
In the Device manager i see 12 entries. Which is the only one I have to keep active?
And even if I found that one, what effect will it have on the rest of my laptop?
It's too unsafe for me to try...
Because I don't know any better, I activated the Dell Gigabit Ethernet again...The directory "C: \ ProgramData \ PTC \ Licensing" does not exist, because I could not install creo until now.
To 4)
Of course I read the PDF documents 🙂Is there another way to start the setup.exe file?
Stay healthy
Hi,
I have no other suggestion.
NOTE: I do not understand why are you afraid to create a new admin user temporarily.
Hi there,
I had this same problem yesterday. In my case, the problem was that the installation folder was in the "downloads" folder.
As soon as I moved it to C: and launched again the install.exe, everything worked fine.
Hope it helps someone (or at least my future me in a couple of years 😉