Has anyone else been told by customer service that a script error in the Learning Connector is caused by Internet Explorer 9.0?
Twice now, a Java update has causes errors with the online help part of the Learning Connector. This is a fairly recent occurrence but very persistent. The 1st time I contacted CS and when they connected to my computer it magically fixed itself (something to do with remote desktop... or something else not disclosed)... anyway, a few days later, another Java update installed and the problem exists again.
This morning I get awoken to tell me that this is an IE9 issue and I need to downgrade to IE8 (This is a factory install of IE9 on Win7)...
Last time I tried downgrading IE I lost a bunch of functionality. It basically toasted my entire OS (Windows XP IIRC).
Is PTC really that far behind their programming efforts that they cannot even keep up with browser updates? Is their XML programming really that fragile? This just reflects very poorly on the fit and finish of PTC once again.
Anyway, anyone else get the same "solution" from PTC or CS?
If you have this issue, please post here.
Hopefully this is the final note on the subject.
Yesterday I get an email from the elearning library team on my issue and they tried to tell me I don't have the elearning license... and I know that. And that is not the issue I reported... I ask again, do people really -read- our support cases thoroughly enough to understand the issue?
This morning I get a call to confirm that the issue was on PTC's end and that this is now resolved (YEA!).
So I go to the new support applet to see the resolution so I could report it here. What do you know, this case does not list in any of the supprt case applet! So now I have a new case to find the old case status 
Anyway, thank you all for your help in this matter.
Back in the days when I've had active maintenance I was also told that elearning licence (PrecisionLMS) is required to run learning connector.
Couple of times I was able to run learning connector without with just the maint activated, but only some of the vids worked, some didn't wanna work. And what did work was mostly the basic stuff so I said "pfffffff", and never bothered with Learning Connector again.
Is it any good? When it does work. 
I can't believe this is still an unresolved issue by PTC.!!! 
Here I am almost 1 year later and I am dealing with the exact same scenario as Antonius. Same run-arounds, same hand-offs, pointing to everything else... I.E., Windows OS, a config.pro option called "enable_socialink" set to "no". All of these to still no avail. Nothing makes it work. PTC doesnt know what else to do. They drop the calls, etc... @ Kim Springton... we all know what PTC Leraning Connector is "supposed" to do.
I have performed hundreds (literally) of installs since Pro/E 16 (1994) and up to Creo 2.0 M080 and have never seen anything like this. A member group from Canada, who are staunch Solidworks users were forced to use Creo and they cant seem to get the Support, Help they require for the past two weeks. They're hating every minute of it. I find it unbelieveable. The competition between Solidworks and Creo is fiercer than ever, Im affraid to say that Solidworks sitll edges Creo by a long shot. And these users are determined to prove it. sadly enough.
Say what you really feel, Brian... go ahead, let it out! 
This is the worst joke ever on PTC's part. I've even had the "responsible" person reply to me at one point to provide profuse apologies... yet, the problem continued on and off for the remainder of my subscription. It was really bad code that tripped up the dialog. And rather than fix it, they continue to blame M$.
Why not just build some robust code around it? Is it just one of those ignored children of PTC that doesn't get funded? Is it simply outsourced and managed as complaints come up? How do you get complaints when people simply give up on it.
I remember being very vocal about it and things changed for a short period of time. Almost like they left someone at the switch to manage choke holds on the server. Since PTC wanted more money for less services (yes, the learning connector is an OPTION of all things!), it seems they are simply shooting themselves in the foot by not standing behind the miniscule level of help that a user can obtain. At every turn, I learn more about Pro|E from this forum and other user resources than I do from PTC. Their promise for improved help is also a joke! Where did half the data go in the Creo 3 release? The search function is the same stone age engine used since the "release xx" days! WHAT!
PTC is digging its own grave like it has so many years now. We use this "thing" because we know it or our employers are still under the PTC spell. However, There is no sign that PTC values me as a single seat user. I simply see us being abused by both the VARs and PTC itself. Two price increases in as many years! For what? How long did Creo 3.0 take to get released? Did my customer support really improve? Did the software really get that much more robust or feature filled? To all these I can honestly say NO. Trust me when I say that the learning connector is the LEAST of my quibbles with PTC.
Darcy...
Let's break this down for a moment. I called tech support and opened a ticket. They gave me an answer (one I didn't like) and politely hung up the phone. I came on PTC Community and flipped out.... and now you've responded that I got the wrong information.
How can I tell when I've gotten a bad answer? Should I reopen every single ticket I've ever opened with PTC and escalate it to see if I get a better answer? Have we now all become children demanding candy at the checkout line and then 'shopping' from parent to parent hoping to get an answer we like?
If PTC's support personnel cannot be trusted to give a correct answer, why would I ever bother calling them again? I rarely waste my time calling them for a Creo problem anyway. But when I do, the fact that PTC Customer Support is so tremendously and consistently terrible still amazes me. I've gotten calls from PTC before apologizing and trying to explain some support tech's blunder. The thing is... it's been happening since the mid 1990's and it hasn't improved.
But to cut to the chase:
The Learning Connector DOES NOT WORK with Internet Explorer 11. Period. I believe the support tech is, in fact, correct this time. The code being loaded when you attempt to run Learning Connector is incompatible with IE11. A method call that does not exist in IE11 is being used. I reported this, I gave screenshots of it, and I dug into the registry and verified it. The Learning Connector believes I'm running IE11 (which I am) and it is failing to start due to an invalid method call "attachEvent" which should have been replaced with "addEventListener" at IE11.
So it's broken. And... again... someone needs to be fired.
Or to be more precise... The Learning Connector does not work with Creo 2.0 M100 running Windchill 10.2 M020 (SSL encrypted) on fully supported hardward if the client workstation is using Internet Explorer 11. There is no workaround. You cannot force the Learning Connector to use any other browser other than IE. You cannot set any clever registry keys to force the Learning Connector browser to use IE10 or IE9 commands (compatibility mode).
The tool is simply not functional. See the error below...
This also does not work on Creo 2.0 M110 so please save the line about the need to upgrade to the latest build code. I am using the absolute bleeding edge of production software available... and this tool does not function. Reopening a ticket in the hopes of getting a better tech or a better answer is simply unacceptable.
