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License Request Failed for Feature after verification,

VanJames
3-Visitor

License Request Failed for Feature after verification,

I have verified and installed my license multiple times, and I keep getting this error. 
I have the license in my files, not sure what to do now. 

7 REPLIES 7

so here are some screenshots of what's happening and what I have. Correct me if I'm wrong but the liscense I have is correctScreenshot (3).pngScreenshot (4).png right?

Hi,

 

installer saves license files into hidden directory C:\ProgramData\PTC\Licensing directory. Show us the contents of this directory.


Martin Hanák

oh, is this the issue? 

Hi,

 

your picture shows that C:\ProgramData\PTC\Licensing directory exists.

Please open C:\ProgramData\PTC\Licensing directory and show us what is inside it.


Martin Hanák

well, I guess this is why lmao
What do I do now?Screenshot (6).png

Hi,

 

OK, now I know that C:\ProgramData\PTC\Licensing directory is empty.

 

K-12       students can use Product code BE410708EDSTUDENTEDK12
University students can use Product code BK410705EDSTUDENTUNICL

 

What Product code you entered during installation ?

Did you receive an email containing backup copy of license file ?


Martin Hanák

I have a k12 license, and I have a copy in my email, what should I do?

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