Solved: License issue with Creo 3

ptc-4710130 · ‎Oct 29, 2014

I installed Creo 3 with the provided license key, and I'm getting this error when trying to run it. I'm not really sure how to fix this.

MarkCheli · ‎Nov 06, 2014

Michael,

A sure fire way to fix this is to go to the folder: C:\ProgramData\PTC\Licensing and delete all the licensing files there.

Now reinstall Creo and you should be all fixed.

View solution in original post

ptc-4618056 · ‎Oct 29, 2014

Me too. Exactly the same issue.

MarkCheli · ‎Oct 30, 2014

Hi Shreyas,

Did you have Creo 2.0 installed on your computer before? I think this might have something to do with it.

Thanks!

ptc-6620151 · ‎Oct 30, 2014

I currently have 2.0 and am updating to 3.0 as we speak.

I never saw that problem though.

BTW: I am using the college/university link, maybe the issue is K-12 link only?

MarkCheli · ‎Nov 04, 2014

Cai,

It depends if you deselect the old Creo 2.0 license while installing or not. If you do , there should be no problems but if you don't then it will come up with this error.

ptc-6732309 · ‎Nov 04, 2014

I also have the same issue

MarkCheli · ‎Nov 06, 2014

Michael,

A sure fire way to fix this is to go to the folder: C:\ProgramData\PTC\Licensing and delete all the licensing files there.

Now reinstall Creo and you should be all fixed.

ChrisCarr · ‎Nov 06, 2014

Just FYI, C:\ProgramData is usually a hidden folder. The first part of this guide shows how to unhide it:

http://apps.ptc.com/schools/references/support_programdata.pdf