License renewal issue, customer not verified

[r.messironi]

Hello everyone,

i'm an italian teacher, new in the ptc Community.

I have a problem with my Creo 6.0 Academic License renewal, expired 5 days ago, on may, 21.

When i fill the renewall request window, the message
"CLIENTE NON VERIFICATO" (in English "COSTUMER NOT VERIFIED") appears, and the program closes.

My account and password are ok.

I have already checked similar topics in the community, but noone solved the problem.

Please find the screenshot of the message as an attachment.

Could anyone please help me?

Thank you very much

[VladimirN]

@VipulT @Alex_Cazacu  Please check it.

[FM_10058676]

Hello, I am an Italian student and I have encountered the same problem with the installation of Creo 5.0. Has anyone found a solution?

[VladimirN]

Same issue: https://community.ptc.com/t5/PTC-Education-Forum/PTC-Creo-6-0-Student-edition-renewal/td-p/697644/page/2

[FM_10044726]

Hello, I solved it by changing the password, in my case there was an 'à' which was causing problems.