Licensing

[AR_9788759]

While renewing my license, I am getting error message "Customer not verified".

[VladimirN]

Related discussions before:

• "PTC License Renewal Creo 4.0 "Customer not Verified"": https://community.ptc.com/t5/PTC-Education-Forum/PTC-License-Renewal-Creo-4-0-quot-Customer-not-Verified-quot/m-p/588316 
• "Creo License "User Not Verified"": https://community.ptc.com/t5/System-Administration/Creo-License-quot-User-Not-Verified-quot/td-p/730360 
• "License renewal issue, customer not verified": https://community.ptc.com/t5/PTC-Education-Forum/License-renewal-issue-customer-not-verified/td-p/731070 

[MartinHanak]

Hi,

go to https://support.ptc.com/appserver/common/account/secure/wamMain.jsp page and change your password,

Before renewing go to C:\ProgramData\PTC\Licensing directory and delete old not valid license file (you can move all files from this directory "somewhere else" to empty the directory)