Maximum Number of License Requests

[AK_14085770]

I downloaded Mathcad Prime 11.0 Student Edition and was activating the license when I got a pop-up message saying to try again later due to server connectivity. After trying again, I got a message that I had reached the maximum number of license requests for the product. I have also called support and was instructed to come here. Please help!

[LucMeekes]

So you ended up in this forum, which is a communication site for users of Mathcad & Prime, to get help on any questions with regard to (usage of) the applications. Being (frequented by mostly) users, we cannot help you with getting a license, other than pointing you to the troubles page: https://community.ptc.com/t5/Mathcad-Installation/All-About-Mathcad-Software-Installation/m-p/706433#M26 

And maybe this helps: https://community.ptc.com/t5/Mathcad-Installation/Licensing-problem-Wrong-host-id/m-p/1025774 

I think it is a VERY BAD habit of PTC support to point people to this site for licensing problems, while those PTC support people should know the solution to many such problems.

Success!
Luc

[MartinHanak]

Hi,

you can request license file via email. Please read https://community.ptc.com/t5/PTC-Education-Forum/Creo-Parametric-9-0-Student-Edition-Licence-error/m-p/897846 discussion.

[Catalina]

Hi @AK_14085770,

I wanted to see if you got the help you needed.

If so, please mark the appropriate reply as the Accepted Solution or please feel free to detail in a reply what has helped you and mark it as the Accepted Solution. It will help other members who may have the same question.

Of course, if you have more to share on your issue, please pursue the conversation.

Thanks,