PTC Cloud Portal: Template Library is missing

[MichaelFaux]

Hi,

I'm starting the Windchill Technical Essentials course. One of its instructions is to "Create a Windchillvirtual environment from a template".

When I sign into PTC Cloud Portal, there is no Template Library in the sidebar menu, so I'm unable to create an environment:

The browser console has errors:

Any suggestions?

[Catalina]

Hi @mf_12144050 

Thank you for your question!

Your post appears well documented but has not yet received any response. I am replying to raise awareness. Hopefully, another community member will be able to help.

Also, feel free to add any additional information you think might be relevant. 

Best regards,

[VladimirN]

Try to report an issue here: https://ptc.service-now.com/sp/ 

[MichaelFaux · Accepted solution]

I raised a support issue and got this response (my emphasis in bold):

> when the partner account has no Cloud Portal credits nothing will show up in the template library for the user. The partner’s admin can purchase credits through the Partner Portal.