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PTC Creo 9.0 University Student Edition Premium / Installation problems

RS_7919254
1-Newbie

PTC Creo 9.0 University Student Edition Premium / Installation problems

Dear Sir or Madam,
I purchased the Creo Student Premium Edition on 26.07.2022 and sent my certificate of enrollment to ptc.nam@digitalriver.com on the same day . On 29.07.2022 I received the order confirmation with my product code.

To my problem:
After calling the installation, I was able to generate the license with my received product code. However, in the next step, the application selection is empty and I could not proceed with the installation. I tried it again today and now the error message "You have reached the maximum number of license requests available for your product type" comes up when creating the license.

I hope you can help me.

Kind regards
Roman Sauer
1 ACCEPTED SOLUTION

Accepted Solutions


@RS_7919254 wrote:

hmm unfortunately I come to the same result

Screenshot 2022-08-02 110153.jpg


Hi,

maybe installation zip file is corrupted, please download it again from https://support.ptc.com/appserver/auth/it/esd/academicFree.jsp page.

 

How did you unzip zip file ? I use 7-zip application.


Martin Hanák

View solution in original post

8 REPLIES 8

Hi,

please provide detailed description of your computer configuration.


Martin Hanák

Hi,

 

Alienware m15 Ryzen R5

Windows 11 home

AMD Ryzen 7 5800H with Radeon Graphics 3.20 GHz

16,0 GB RAM

64-Bit-Betriebssystem, x64-basierter Prozessor


@RS_7919254 wrote:

Hi,

 

Alienware m15 Ryzen R5

Windows 11 home

AMD Ryzen 7 5800H with Radeon Graphics 3.20 GHz

16,0 GB RAM

64-Bit-Betriebssystem, x64-basierter Prozessor


Hi,

maybe Windows 11 home is the root of the problem.

 

What Creo version did you install ?

Please provide detailed description of installation procedure. Include screenshot pictures, too.

 

Make a backup copy of license file located in C:\ProgramData\PTC\Licensing directory.

Open license file in Notepad and publish screenshot picture of Notepad window.

 


Martin Hanák

PTC Creo 9.0 University Student Edition Premium

 

Unfortunately I deleted the generated license file. 

But I got to this point of the install:

 Screenshot 2022-08-02 094942.jpg

 

However, I received an automatic email from academicsupport@ptc.com with a license file. But I only get to the same pointScreenshot 2022-08-02 095340.jpgScreenshot 2022-08-02 094942.jpg

Here are the notepad screenshots of the license file from the email:

Screenshot 2022-08-02 095819.jpgScreenshot 2022-08-02 095852.jpgScreenshot 2022-08-02 100005.jpgScreenshot 2022-08-02 100035.jpgScreenshot 2022-08-02 095914.jpg

Hi,

below you can find recommended installation procedure.

  • create C:\PTC directory
  • set access rights to C:\PTC directory to Full control for Everyone
  • create C:\PTC\Creo9 directory
  • save license file into C:\PTC directory ... for example you can use mylicense.dat name
  • download MED-100WIN-CD-460_9-0-0-0_Win64.zip and save it into C:\PTC directory
  • unzip MED-100WIN-CD-460_9-0-0-0_Win64.zip into C:\PTC\MED-100WIN-CD-460_9-0-0-0_Win64 directory
  • run setup.exe from C:\PTC\MED-100WIN-CD-460_9-0-0-0_Win64 directory
  • do not enter Product code
  • add path to license file into following area (for example you can use C:\PTC\mylicense.dat) ... remove invalid entries if necessary

MartinHanak_0-1659429312492.png

  • continue with installation
  • enter C:\PTC\Creo9 installation directory instead of C:\Program Files\PTC

 


Martin Hanák

hmm unfortunately I come to the same result

Screenshot 2022-08-02 110153.jpg


@RS_7919254 wrote:

hmm unfortunately I come to the same result

Screenshot 2022-08-02 110153.jpg


Hi,

maybe installation zip file is corrupted, please download it again from https://support.ptc.com/appserver/auth/it/esd/academicFree.jsp page.

 

How did you unzip zip file ? I use 7-zip application.


Martin Hanák

Thank you very much!