PTC Creo 9.0 University Student Edition Premium / Installation problems

[RS_7919254]

Dear Sir or Madam,
I purchased the Creo Student Premium Edition on 26.07.2022 and sent my certificate of enrollment to ptc.nam@digitalriver.com on the same day . On 29.07.2022 I received the order confirmation with my product code.

To my problem:
After calling the installation, I was able to generate the license with my received product code. However, in the next step, the application selection is empty and I could not proceed with the installation. I tried it again today and now the error message "You have reached the maximum number of license requests available for your product type" comes up when creating the license.

I hope you can help me.

Kind regards
Roman Sauer

[MartinHanak]

Hi,

please provide detailed description of your computer configuration.

[RS_7919254]

Hi,

Alienware m15 Ryzen R5

Windows 11 home

AMD Ryzen 7 5800H with Radeon Graphics 3.20 GHz

16,0 GB RAM

64-Bit-Betriebssystem, x64-basierter Prozessor

[MartinHanak]

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@RS_7919254 wrote:

Hi,

Alienware m15 Ryzen R5

Windows 11 home

AMD Ryzen 7 5800H with Radeon Graphics 3.20 GHz

16,0 GB RAM

64-Bit-Betriebssystem, x64-basierter Prozessor

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Hi,

maybe Windows 11 home is the root of the problem.

What Creo version did you install ?

Please provide detailed description of installation procedure. Include screenshot pictures, too.

Make a backup copy of license file located in C:\ProgramData\PTC\Licensing directory.

Open license file in Notepad and publish screenshot picture of Notepad window.

[RS_7919254]

PTC Creo 9.0 University Student Edition Premium

Unfortunately I deleted the generated license file. 

But I got to this point of the install:

 

However, I received an automatic email from academicsupport@ptc.com with a license file. But I only get to the same point

Here are the notepad screenshots of the license file from the email:

[MartinHanak]

Hi,

below you can find recommended installation procedure.

• create C:\PTC directory
• set access rights to C:\PTC directory to Full control for Everyone
• create C:\PTC\Creo9 directory
• save license file into C:\PTC directory ... for example you can use mylicense.dat name
• download MED-100WIN-CD-460_9-0-0-0_Win64.zip and save it into C:\PTC directory
• unzip MED-100WIN-CD-460_9-0-0-0_Win64.zip into C:\PTC\MED-100WIN-CD-460_9-0-0-0_Win64 directory
• run setup.exe from C:\PTC\MED-100WIN-CD-460_9-0-0-0_Win64 directory
• do not enter Product code
• add path to license file into following area (for example you can use C:\PTC\mylicense.dat) ... remove invalid entries if necessary

• continue with installation
• enter C:\PTC\Creo9 installation directory instead of C:\Program Files\PTC

[RS_7919254]

hmm unfortunately I come to the same result

[MartinHanak · Accepted solution]

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@RS_7919254 wrote:

hmm unfortunately I come to the same result

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Hi,

maybe installation zip file is corrupted, please download it again from https://support.ptc.com/appserver/auth/it/esd/academicFree.jsp page.

How did you unzip zip file ? I use 7-zip application.

[RS_7919254]

Thank you very much!