PTC installation assistant dialogue box not showing up

[WT2017]

I am trying to download creo 3.0 on my computer. After downloading it, it came out to be a zip file. I clicked setup.exe as told by my school ut all it keeps doing is displaying "Do you want this to change your device" and the ptc installation assistant dialogue bok is not showing up. I don't what the problem is. Could someone help me thankyou!

[MartinHanak]

Hi,

when you finish download of ~4GB zip file, you have to unzip it firstly. Install 7-zip software and use it to unzip downloaded file into new empty directory. Then run setup.exe from this location.

[Draugr]

Hello i have the same problem (V4) when i click to lauch the setup.exe it just the file just don't run... i don't know what to do...

[MartinHanak]

Hi,

please describe all steps you have done.

[Draugr]

Okay,

So i'm a student so i made an account then dowloaded the zip file named ''Win 64 DVD (4.006 GB)'' (i'm on windows 10). Once it's dowloaded i unziped it. Then when i launch the ''setup.exe'' application or the ''setup-school''.exe'' Nothing happens. I tried to dowload it it twice or unzip it somewhere else but it just wont open the PTC Installation Assistant dialog box.... 

I tried to disable my antivirus but it's not better... 

[MartinHanak]

Hi,

I did the test:

• I downloaded  ''Win 64 DVD (4.006 GB)''
• I unzipped it using 7-zip
• ''setup.exe'' and ''setup-school''.exe'' works as expected in my Windows 7 Professional

It's difficult to guess what is wrong on your PC 😞 ... I have no idea.

[Draugr]

I found a way to start it: Lauch the setup.exe directly from the zip file.

Anyway thank you !