Pending Prerequisite

[TL_10028401]

Hello people.

I installed  Creo 6 Student Edition i september and everything worked perfect. Today I couldn't start the program  so I uninstalled everything, but is unable to install it again.

Creo Direct, Layout, Parametrix and Simulate all get the "Pending Prerequisite" status.

I've read some walkthroughs but havn't still gotten it to work.

I have:

• Followed this guide : https://www.ptc.com/en/support/article/CS283411
• Deleted the %temp% folder
• Deleted the Program Files/PTC

But nothing works.  

[VladimirN]

See the solution in this thread - "Creo 4 install pending prerequisite": https://community.ptc.com/t5/System-Administration/Creo-4-install-pending-prerequisite/td-p/635398 

Also another useful article - "Creo Parametric will not launch from desktop icon, Program Files or by using parametric.exe from bin directory": https://www.ptc.com/en/support/article/CS114935 

[TL_10028401]

Thanks for the reply. I've read that forum post before I posted mine. It didn't solve my problem... 😔

[JamesAvis]

Here's what worked for me:  (based on https://www.ptc.com/en/support/article/cs182686)

1. Use Add Remove Programs to uninstall Creo Platform Services
2. Download Creo Agent clean up tool - creosvcs_regfix.exe
3. Extract the zip file
4. Open a command prompt with admin privileges (run as administrator)
5. Change directory to the extracted folder
6. Run command "creosvcs_regfix.exe --clean"
7. Reinstall Creo

[VladimirN]

 James,

Thank you or this tip!