ProE 5 start up problem with warning message

[ptc-4455718]

I recently downloaded my school's version of ProE to my laptop. When I start the program the main menu of proE is displayed but I have an warning message that reads:

Warning Message List

License Request failed for feature

Requesting PROE_Schools...

C:\Program Files\Creo Elements\Pro Schools Edition\text\licensing\lisence.data (-2) Invalid license file syntax

When I click ok it just closes itself out and I am unable to use ProE. What am I doing wrong and how do I fix it?? thanks!

[MikeJensen]

You need to be connected to your schools license server in order for it to work.

[ptc-4455718]

How do I connect to to my schools lisence server? And what about the part that is asking about the invalid licence file syntax?

[VladimirN]

Try to contact with PTC's tech support by fill the form "PTC Academic Support Request Form", here:

http://www.ptc.com/appserver/wcms/forms/index.jsp?&im_dbkey=132157&icg_dbkey=482

http://www.ptc.com/company/community/creo/

[mfischer]

Hi Nathaniel,

The schools edition is a standalone edition and would not connect to any license server for a license. The issue you are having is related to the license file.

Can you send me the license file - C:\Program Files\Creo Elements\Pro Schools Edition\text\licensing\lisence.data?

My email address is -.

Thanks,

Mark

[53Peterp]

I have recently have not been able to start Creo2 Academic Version on my home computer it has been working fine up until this point.I now get a warning message box appearing on startup. Saying licence request failed for feature. I am not sure if this is the result of me changing to a different router and the installation different wireless card on the computer being used can you give me any help on this please.

[tbrotherhood]

Licenses last 2 years and you can request a new network product code for Creo 2 on the Academic Support web site here: On the form make sure you provide full details of the school plus the name and email address of the accredted teacher.

[53Peterp]

Thanks for your help Tim much appreciated I will do as you suggest.