When it rains it pours! Alright, here are the top three reasons why that happens.
- 1. About 75% of the time this happens because an anti-virus / anti-spyware (or other security program) was enabled during the installation. Because of Creo's robust and complex nature, it is often falsely flagged as a security threat. When a piece of security software tries to quarantine Creo, Creo simply becomes non-functional with no error messages.
- 2. There was a problem with the install file. This happens a lot when data gets transferred a lot (from flashdrive to flashdrive) or if the installed is downloaded on a slow connection. One small peice of data fragmentation can sterilize the program after it is installed.
- 3. The program was not installed as an administrator (even though it may have asked for administrative permissions). This would cause the program to have insufficient rights to make necessary registry edits / other system level changes. All the files would still be put into place but would be non-functional.
All of these three are solved in the same way, download a new install file and then re-install the software. Unfortunately because this is almost always caused by a problem not directly related to PTC software, it's hard to say exactly what went wrong.
If a re-install still does not fix the problem, send me an email at - and i'll fix the problem with a remote session.
