Student licence creo 7.08 expired Renewing of licence failed, because customer is not verified

[JD_10961876]

Dear Team,

what can I do to get the Licence bug fixed?

The old licence expired on 16.04.2025, in the meantime my PC had an update from windows 10 to Windows 11  (64bit each)

I tried to follow the licence renewing process, but the system does not verify me as customer.

 

First question: I hope Win 11 is working in general?

second question: What is to be done to solve the licence problem?

Thanks in advance!

Johannes

[MartinHanak · Accepted solution]

Hi,

you can request license file via email. Please read https://community.ptc.com/t5/PTC-Education-Forum/Creo-Parametric-9-0-Student-Edition-Licence-error/m-p/897846 discussion.