The setup.exe installer won´t launch on windows 11

[FS_10655482]

When I try to launch CREO the installer via setup.exe, a loading symbol occurs and then nothing happens (the pragram exits, no running task in taskmanager). Happens with CREO 9.0.0.0, 8.0.4.0 and 7.0.8.0 on two Devices (Desktop running Ryzen 5 5th Gen and RX6600 XT, Surface Pro 7 with i7 and 16GB RAM), both running Windows 11.

[YX_10078071]

I had the exact same problem as you. I also tried CREO 9.0.0.0 and 8.0.4.0 and nothing happened when clicking setup.exe. And if you open Windows Events Viewer, there will be a baselibmt.dll fault. There was a popular solution in the forum before, but it didn't work for me, maybe you can refer to it——Solved: running setup.exe does nothing - Creo 8.0 - PTC Community

I solved the problem by doing this: 

DO NOT download MED in Academic Free Page . And my friend sent me an ISO installer for CREO 9.0.1.0 by USB flash disk and the setup.exe in it works very well. The academic license is also valid by using the same code as CREO 9.0.0.0. 

Maybe, I think there are some bugs in the earlier version of setup.exe. Looking forward to the official analysis of the detailed reasons and give a reply.

[FS_10655482]

Where to download it then?

[MartinHanak]

Hi,

did you follow this procedure ?

• download 5GB zip file
• unzip file
• run setup.exe as Administrator

Suggestion; Search for error message in Event Viewer.

[FS_10655482]

Yes I did follow the procedure.

[MartinHanak]

Hi,

please search for error message in Event Viewer.

[FS_10655482]

Protokollname: Application

Quelle: Application Error

Datum: 18.04.2023 10:07:39

Ereignis-ID: 1000

Aufgabenkategorie:Anwendungsabsturzereignisse

Ebene: Fehler

Schlüsselwörter:

Benutzer: FELIX-DESKTOP\Felix

Computer: Felix-Desktop

Beschreibung:

Name der fehlerhaften Anwendung: setup.exe_Creo, Version: 37.0.2022.72, Zeitstempel: 0x62555a35

Name des fehlerhaften Moduls: baselibmt.dll, Version: 37.0.2022.72, Zeitstempel: 0x624c4ccc

Ausnahmecode: 0xc0000005

Fehleroffset: 0x0000000000018a9a

ID des fehlerhaften Prozesses: 0x0x24AC

Startzeit der fehlerhaften Anwendung: 0x0x1D971CCD5045C7B

Pfad der fehlerhaften Anwendung: D:\Users\Felix\Downloads\MED-100WIN-CD-460_9-0-0-0_Win64\setup.exe

Pfad des fehlerhaften Moduls: D:\Users\Felix\Downloads\MED-100WIN-CD-460_9-0-0-0_Win64\pim\x86e_win64\baselibmt.dll

Berichtskennung: 0c79ddf2-ea9b-4755-aa9a-81f57f66c947

Vollständiger Name des fehlerhaften Pakets:

Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

Ereignis-XML:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />

<EventID>1000</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>100</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000000</Keywords>

<TimeCreated SystemTime="2023-04-18T08:07:39.1925969Z" />

<EventRecordID>34243</EventRecordID>

<Correlation />

<Execution ProcessID="17832" ThreadID="16244" />

<Channel>Application</Channel>

<Computer>Felix-Desktop</Computer>

<Security UserID="S-1-5-21-329696067-1612995290-2151202481-1001" />

</System>

<EventData>

<Data Name="AppName">setup.exe_Creo</Data>

<Data Name="AppVersion">37.0.2022.72</Data>

<Data Name="AppTimeStamp">62555a35</Data>

<Data Name="ModuleName">baselibmt.dll</Data>

<Data Name="ModuleVersion">37.0.2022.72</Data>

<Data Name="ModuleTimeStamp">624c4ccc</Data>

<Data Name="ExceptionCode">c0000005</Data>

<Data Name="FaultingOffset">0000000000018a9a</Data>

<Data Name="ProcessId">0x24ac</Data>

<Data Name="ProcessCreationTime">0x1d971ccd5045c7b</Data>

<Data Name="AppPath">D:\Users\Felix\Downloads\MED-100WIN-CD-460_9-0-0-0_Win64\setup.exe</Data>

<Data Name="ModulePath">D:\Users\Felix\Downloads\MED-100WIN-CD-460_9-0-0-0_Win64\pim\x86e_win64\baselibmt.dll</Data>

<Data Name="IntegratorReportId">0c79ddf2-ea9b-4755-aa9a-81f57f66c947</Data>

<Data Name="PackageFullName">

</Data>

<Data Name="PackageRelativeAppId">

</Data>

</EventData>

</Event>

[MartinHanak]

Hi,

please read https://community.ptc.com/t5/PTC-Education-Forum/running-setup-exe-does-nothing-Creo-8-0/m-p/795622#M12812 discussion.