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When I try to launch CREO the installer via setup.exe, a loading symbol occurs and then nothing happens (the pragram exits, no running task in taskmanager). Happens with CREO 9.0.0.0, 8.0.4.0 and 7.0.8.0 on two Devices (Desktop running Ryzen 5 5th Gen and RX6600 XT, Surface Pro 7 with i7 and 16GB RAM), both running Windows 11.
I had the exact same problem as you. I also tried CREO 9.0.0.0 and 8.0.4.0 and nothing happened when clicking setup.exe. And if you open Windows Events Viewer, there will be a baselibmt.dll fault. There was a popular solution in the forum before, but it didn't work for me, maybe you can refer to it——Solved: running setup.exe does nothing - Creo 8.0 - PTC Community
I solved the problem by doing this:
DO NOT download MED in Academic Free Page . And my friend sent me an ISO installer for CREO 9.0.1.0 by USB flash disk and the setup.exe in it works very well. The academic license is also valid by using the same code as CREO 9.0.0.0.
Maybe, I think there are some bugs in the earlier version of setup.exe. Looking forward to the official analysis of the detailed reasons and give a reply.
Where to download it then?
Hi,
did you follow this procedure ?
Suggestion; Search for error message in Event Viewer.
Hi,
please search for error message in Event Viewer.
Protokollname: Application
Quelle: Application Error
Datum: 18.04.2023 10:07:39
Ereignis-ID: 1000
Aufgabenkategorie:Anwendungsabsturzereignisse
Ebene: Fehler
Schlüsselwörter:
Benutzer: FELIX-DESKTOP\Felix
Computer: Felix-Desktop
Beschreibung:
Name der fehlerhaften Anwendung: setup.exe_Creo, Version: 37.0.2022.72, Zeitstempel: 0x62555a35
Name des fehlerhaften Moduls: baselibmt.dll, Version: 37.0.2022.72, Zeitstempel: 0x624c4ccc
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0000000000018a9a
ID des fehlerhaften Prozesses: 0x0x24AC
Startzeit der fehlerhaften Anwendung: 0x0x1D971CCD5045C7B
Pfad der fehlerhaften Anwendung: D:\Users\Felix\Downloads\MED-100WIN-CD-460_9-0-0-0_Win64\setup.exe
Pfad des fehlerhaften Moduls: D:\Users\Felix\Downloads\MED-100WIN-CD-460_9-0-0-0_Win64\pim\x86e_win64\baselibmt.dll
Berichtskennung: 0c79ddf2-ea9b-4755-aa9a-81f57f66c947
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2023-04-18T08:07:39.1925969Z" />
<EventRecordID>34243</EventRecordID>
<Correlation />
<Execution ProcessID="17832" ThreadID="16244" />
<Channel>Application</Channel>
<Computer>Felix-Desktop</Computer>
<Security UserID="S-1-5-21-329696067-1612995290-2151202481-1001" />
</System>
<EventData>
<Data Name="AppName">setup.exe_Creo</Data>
<Data Name="AppVersion">37.0.2022.72</Data>
<Data Name="AppTimeStamp">62555a35</Data>
<Data Name="ModuleName">baselibmt.dll</Data>
<Data Name="ModuleVersion">37.0.2022.72</Data>
<Data Name="ModuleTimeStamp">624c4ccc</Data>
<Data Name="ExceptionCode">c0000005</Data>
<Data Name="FaultingOffset">0000000000018a9a</Data>
<Data Name="ProcessId">0x24ac</Data>
<Data Name="ProcessCreationTime">0x1d971ccd5045c7b</Data>
<Data Name="AppPath">D:\Users\Felix\Downloads\MED-100WIN-CD-460_9-0-0-0_Win64\setup.exe</Data>
<Data Name="ModulePath">D:\Users\Felix\Downloads\MED-100WIN-CD-460_9-0-0-0_Win64\pim\x86e_win64\baselibmt.dll</Data>
<Data Name="IntegratorReportId">0c79ddf2-ea9b-4755-aa9a-81f57f66c947</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
</EventData>
</Event>
Hi,
please read https://community.ptc.com/t5/PTC-Education-Forum/running-setup-exe-does-nothing-Creo-8-0/m-p/795622#M12812 discussion.