Trial License install problems

[AC_5698104]

After installing the trial version of Creo, I received the following error message;
"Error loading application. The application license file is invalid."

Any help in getting the trial up and running would be appreciated.
Anne

[VladimirN]

 Hi,

1. There was a similar question before - "Student edition - License invalid file or format": https://community.ptc.com/t5/PTC-Education-Forum/Student-edition-License-invalid-file-or-format/td-p... 

2. Article - "Error "invalid file or format" in the license status for the license summary while installing Creo Parametric": https://www.ptc.com/en/support/article/CS185444 

[AC_5698104]

The program launcher doesn't even seem to send a license file with the download.  When I look in the file folder Licenses it is empty.