cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Community Tip - Have a PTC product question you need answered fast? Chances are someone has asked it before. Learn about the community search. X

Trouble with installation / licensing for student

josh85
3-Visitor

Trouble with installation / licensing for student

Hello,

 

I am a mechanical engineering (university) student trying to install Creo v4 with a student license. After I filled out my information on the PTC website, the site gave me links to download the installation files (~4GB) and a PDF with instructions. Those instructions included a product code BE410708EDSTUDENTEDK12. When I enter it in the Installer, it prompts me to enter my email address and password for PTC.com. After I do that, the software hangs for a few minutes. Eventually the bottom half of the screen shows a path to a file in C:\ProgramData\PTC\Licensing\, and a status of "invalid file or format". The Next button is disabled so I can't go any further in the installation process.

 

From reading other threads, I have (unsuccessfully) tried the following:

  Rebooting and deleting all files in the folder C:\ProgramData\PTC\Licensing before installing.

  Disabling all network adapters except for the adapter that's connected to the internet.

  Temporarily disabling windows firewall.

 

What else should I be doing?

Screenshot attached.

 

Thanks,

Josh

3 REPLIES 3

Hi,

 

see https://community.ptc.com/t5/PTC-Academic-Program-Discussions/Creo-4-0-Student-Edition-License-says-...

 

I guess that the adapter that's connected to the internet is not supported. Send me your ip.txt file and I'll tell you.

I guess that installer knows hardware LAN and WiFi networks adapters, only.


Martin Hanák

Disabling IPv6 communication resolved the problem.


Martin Hanák

Yes it did! Thanks for the help Martin!

Announcements