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I have invited several members to the 4533 team. Some are showing up as Site members when they register and join and others as FIRST members. I can't seem to put Site members into roles (like mentor) and I can't figure out how some invitees are ending up with Site accounts and others with FIRST accounts.
Any help?
TIA
Walter
Solved! Go to Solution.
Yes, if they created an Academic account. There is a drop down menu to define which Academic Program they are participating in. I am working with PTC IT now to find out if any special action is required if a Basic account was created instead of an Academic account.
Anyone creating a new account should be creating a new "Academic" account. When creating it, they need to chose "FIRST" as their preferred academic program. This will put the in the correct Organization.
Thanks, can the org be corrected for those that missed the FIRST selection?
Yes, if they created an Academic account. There is a drop down menu to define which Academic Program they are participating in. I am working with PTC IT now to find out if any special action is required if a Basic account was created instead of an Academic account.